Summary
Overview
Work History
Education
Skills
US Navy Veteran
Timeline
Generic

Kenneth Mattison II

Horseheads,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Franchise

KSM Tools
06.2021 - Current
  • Managed day-to-day operations, inventory management, and financial reporting.
  • Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
  • Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
  • Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
  • Monitored industry trends to identify potential opportunities for growth or improvement within the franchise operation.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Service Technician

Williams Toyota Scion Of Elmira
09.2019 - 06.2021
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.

Service Technician

Simmons Rockwell Hyundai
02.2015 - 09.2019
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.

Education

High School Diploma -

Horseheads Senior High School
Horseheads, NY
06.1998

Skills

  • Brand Compliance
  • Operations Management
  • Customer Service
  • Decision-Making
  • Customer Service Management
  • Relationship Building
  • Customer Relations
  • Inventory Tracking and Management
  • Inventory Control
  • Inventory Management

US Navy Veteran

Served from March 1999 to July 2006

Timeline

Franchise

KSM Tools
06.2021 - Current

Service Technician

Williams Toyota Scion Of Elmira
09.2019 - 06.2021

Service Technician

Simmons Rockwell Hyundai
02.2015 - 09.2019

High School Diploma -

Horseheads Senior High School

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Kenneth Mattison II