KENNETH MCNAIR
CADC Counselor
Rochester,NY
Summary
Professional Counselor with a background in working with individuals with Substance Use Disorder and skilled in clinical documentation for 3 years. Proven ability to enhance clinical satisfaction through communication with my clients and problem resolution, fostering positive relationships and ensuring compliance with confidentiality standards. and I have a strong background sin customer service.
Overview
20
20
years of professional experience
Work History
Intake Coordinator and CADC Counselor (Intern)
People Helping People in Need
2023.07 - 2026.06
- Provided excellent customer service to clients during the intake process and in counseling individuals, families, and groups
- Implemented chemical dependence and mental health treatment options
- Communicated with referral sources, physicians, and associated staff to coordinate treatment plans
- Established rapport with clients through empathic listening skills and provided relevant clinical guidance in meeting treatment goals
- Facilitated group counseling sessions to support and encourage client recovery and growth
- Provided comprehensive case management services, developed collaborative treatment plans, and connected clients and families to appropriate recovery resources
- Coordinated intake assessments to evaluate client needs and eligibility for services.
Customer Service Representative
Dial America
2016.09 - 2020.01
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Managed a high volume of inbound and outbound calls daily
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Developed highly empathic client relationships and earned a reputation for exceeding service standard goals
Sales Associate
Shop Rite Food Market of Little Falls
2006.07 - 2016.09
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges, and refunds in accordance with store policy
- Helped customers locate products and checked the store system for merchandise at other sites
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction
Education
Master of Arts - Counseling in Marriage and Family
Pillar College
Somerset, NJ05.2021
Bachelor of Arts - Psychology and Counseling
Pillar College
Somerset, NJ06.2017
Skills
- Active listening
- Intake assessments
- Counseling individuals, families, and groups
- Case management
- Strategic goal setting
- Cognitive Behavioral Therapy
- Motivational interviewing
- De-escalation techniques
- Computer proficiency
- Call center experience
Accomplishments
- Supervised team of 100 staff members.
Languages
English
Full Professional
Timeline
Intake Coordinator and CADC Counselor (Intern)
People Helping People in Need
2023.07 - 2026.06
Customer Service Representative
Dial America
2016.09 - 2020.01
Sales Associate
Shop Rite Food Market of Little Falls
2006.07 - 2016.09
Bachelor of Arts - Psychology and Counseling
Pillar College
Master of Arts - Counseling in Marriage and Family
Pillar College