Julie Acosta
Prescott Valley,AZ
Summary
Counseling professional with strong foundation in mental health support and client advocacy. Successfully implemented individualized treatment plans, leading to significant improvements in client well-being. Highly collaborative team player, known for adaptability and results-driven approach. Proficient in crisis intervention and conflict resolution.
Overview
15
15
years of professional experience
1
1
Certification
Work History
BHA Counselor, Peer Support, Intake Coordinator
Community Health Care Services
Phoenix, AZ
07.2021 - Current
- Counseling services - promoting mental health and emotional well-being.
- Peer support- Provide emotional support and empathy to individuals in recovery from mental health issues, substance use, or trauma, utilizing personal recovery experiences as a tool for connection and encouragement.
- Intake Coordinator - Conduct initial assessments of clients to determine their eligibility for services. Greet customers or patients, directing them where they need to go. Manage client information and ensure accurate documentation
- Counseling services - promoting mental health and emotional well-being. They offer a safe and confidential space for individuals to explore their feelings, thoughts, and behaviors.
- Developed individualized treatment plans to support client mental health and wellness.
- Conducted assessments to identify client needs and recommend appropriate services.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Conducted outreach programs to raise awareness and reduce stigma associated with mental health.
- Improved client self-esteem and communication skills through targeted therapeutic techniques.
- Supported individuals dealing with mental health and emotional issues.
- Completed intake assessment forms and filed clients' charts.
Fitness Instructor, Run Club Coach
FIT4MOM Northwest Valley
Phoenix, AZ
09.2019 - Current
- Fitness instructors - lead groups in exercise, helping them meet their fitness goals.
- Run club coach- Work with a private coach who will create a personalized training plan to help you reach your unique goals whether it is a goal of yours to get into running or your first time to PR or just want to get better at your running.
- Developed and implemented engaging group fitness classes to enhance participant experience.
- Designed innovative fitness plans to keep clients engaged.
Administrative Assistant
Optimus Civil Design Group
Phoenix, AZ
05.2015 - 08.2018
- Handling tasks such as managing schedules, organizing meetings, coordinating travel arrangements, directing communications, bookkeeping, and maintaining office equipment
- Managed client communications, providing timely updates and addressing inquiries effectively.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Shift Manager / Assistant Manager / Barista
Coffee Bean & Tea Leaf
Peoria, AZ
10.2010 - 04.2015
- Coordinating and supervising operations during a specific shift. Ensuring smooth operations and handling any issues that may arise. Delegating tasks to team members. Creating schedules and overseeing staff members. Reporting to upper management.
- Developed employee schedules to meet operational needs while adhering to labor regulations.
- Analyzed sales data to identify trends, informing staffing decisions and product offerings for peak times.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
Bachelor of Science - Heathcare Administration
University Of Phoenix
Phoenix, AZ05-2024
Completed General Studies -
Cactus High School
Peoria, AZ06.1999
Skills
- Active listening
- Communication
- Computer skills
- Customer service
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Skilled in intake interviewing
- Counseling
- HIPAA
- Mental health support
- Behavior monitoring
- Career counseling
- Crisis response
- Building rapport
Accomplishments
- Certification in Peer Support Services
- Certification in Harm Reduction
- Certification in Solution - Focused Brief Therapy
- Certification in Trauma Informed Coaching & Counseling
- Certification in Motivational Interviewing for health care professionals
Certification
- NCPS - National Certified Peer Specialist
Timeline
BHA Counselor, Peer Support, Intake Coordinator
Community Health Care Services
07.2021 - Current
Fitness Instructor, Run Club Coach
FIT4MOM Northwest Valley
09.2019 - Current
Administrative Assistant
Optimus Civil Design Group
05.2015 - 08.2018
Shift Manager / Assistant Manager / Barista
Coffee Bean & Tea Leaf
10.2010 - 04.2015
Bachelor of Science - Heathcare Administration
University Of Phoenix
Completed General Studies -
Cactus High School