Summary
Overview
Work History
Education
Timeline
Certification
Skills
Volunteer Work
AdministrativeAssistant
Michelle Corbin, MSE, LPC-IT

Michelle Corbin, MSE, LPC-IT

Licensed Professional Counselor In-Training
Chippewa Falls,WI

Summary

Professional counselor with experience in providing effective therapeutic support. Skilled in crisis intervention, cognitive-behavioral therapy, and client assessment. Strong focus on team collaboration and achieving results. Reliable, adaptable, and client-centered with genuine passion for mental health and well-being.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certificate

Work History

Licensed Professional Counselor In-Training/Peer Support Specialist

Hakes Wellness Solutions, LLC
Chippewa Falls, WI
03.2024 - Current
  • Trauma-focused counselor specializing in law enforcement and emergency services personnel as well as their families.
  • Improve client outcomes through the implementation of effective crisis intervention strategies during high-risk situations.
  • Maintain accurate and timely documentation, adhering to ethical standards and guidelines for professional practice.
  • Enhance client well-being by utilizing evidence-based therapy techniques and individualized treatment plans.
  • Conduct thorough assessments to identify client strengths, weaknesses, and areas requiring intervention or support.
  • Increase client satisfaction by providing solution-focused counseling sessions addressing specific concerns.
  • Facilitate trainings for peer support team members.
  • Established a network of professionals within the field for collaboration purposes enhancing overall service quality provided to clients.
  • Deliver psychoeducation presentations to community groups on topics such as stress management, coping skills, and mental health awareness.
  • Facilitate trauma-informed mental wellness debriefs to Emergency Services Agencies after critical incidents or trauma exposures.
  • Speak at various training events and conferences across the state to advocate about the importance of mental health care for emergency service personnel.
  • Complete yearly, mandated mental wellness visits for emergency services personnel for agencies across the state of Wisconsin.

Tour Guide

Molson Coors
Chippewa Falls, WI
10.2023 - 03.2024
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Guided groups of up to 20 people on scheduled tours.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Collected and deposited payments from guests.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Built personal relationships with guests to promote positive experiences.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.

Founder, Writer and Social Media Content Creator

Love And Lightbars
Chippewa Falls, Wisconsin
02.2021 - Current
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content focused on loved ones of Law Enforcement Officers.
  • Wrote and proofread blog and social media posts, website copy and articles.
  • Curated content for social media postings and grew following to over 1200 people in under 1 year.
  • Coordinated with subject matter experts for interviews and topic generation.
  • Organized material to research and complete writing tasks.
  • Studied mental and physical effects of first responder jobs to better help loved ones understand changes in said first responders.
  • Studied and engaged with various other social media pages that were closely related to this field in order to better understand what audience wanted to see.
  • Created graphics that visually support written content and are visually pleasing.
  • Wrote children's book in hopes that it will help children of Law Enforcement Officers feel more understood and less alone in this life.
  • Used Adobe Suite, Canva, and Google Suite to create and add content to social media accounts.
  • Used public speaking skills to teach fellow Law Enforcement Wives ways to navigate lifestyle, in positive way, at various conferences.
  • Collaborated with local counseling agency to facilitate peer support services

Social Media Content Creator/Writer

Police Wives Of America
Chippewa Falls, WI
01.2021 - Current
  • Wrote social media content for audience of over 50,000 people to increase engagement with viewers and supporters.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Coordinated with subject matter experts for interviews and topic generation.
  • Composed original written material for Instagram and Facebook and submitted for approval by supervisor, editor or publisher.
  • Studied various other social media pages that relate to this one in order to fully gain understanding of what specific audience wanted to see.
  • Interviewed, via Zoom and Facebook, various experts in field of Law Enforcement to encourage and teach peers about how to navigate Law Enforcement family life in more positive way.
  • Managed content across multiple platforms for widest audience reach

Office Manager

Creative Healing Mental Health Center, LLC
Chippewa Falls, Wisconsin
07.2023 - 09.2023
  • Verified insurance coverage and obtained pre-authorizations.
  • Liaised with clients and addressed inquiries, appointment requests and billing questions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and eligibility for mental health services prior to scheduling appointments to prevent billing issues.
  • Collaborated with mental healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Followed up with clients to reschedule missed appointments.
  • Created graphics for social media content.

Office Manager

Aurora Community Counseling
Chippewa Falls, WI
10.2022 - 07.2023
  • Evaluated employee records and productivity and submitted reports.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Coordinated special projects and managed schedules.
  • Managed office operations while scheduling appointments for therapists.
  • Maintained computer and physical filing systems.
  • Ensured that office supplies were stocked.
  • Wrote articles for company newsletters that promoted mental health awareness and self-care.
  • Created graphic content for social media as well as printed tools to be used in therapeutic sessions.
  • Ensured clients felt safe and welcome.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Customer Service/Returns Department Representative

Cyber Marketing Network Inc.
Eau Claire, Wisconsin
10.2017 - 10.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered 75+ daily customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Trained staff on operating procedures and company services.
  • Assessed customer returns in order to process exchanges or refunds.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.

Co-Owner

Chippewa Valley Chainsaw Carver
Chippewa Falls, WI
03.2015 - 10.2017
  • Acted as first point of contact and set appointments for prospective clients.
  • Checked prices and calculated totals for accurate invoice processing.
  • Monitored and optimized inventory, and reordered materials as required.
  • Addressed client inquiries and updated database information.
  • Handled direct sales to customers and clients.
  • Scheduled and promoted events.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Increased customer engagement and sales through use of social media.

Office Administration/Bookkeeper

Chippewa Valley Grain And Processing
Chippewa Falls, WI
02.2013 - 03.2015
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Settled payments and kept record of all grains coming in and out of facility.

Education

Master of Science - Clinical Mental Health

University of Wisconsin - Superior
Superior, Wisconsin
05-2025

Bachelor of Arts - Business Management

Lakeland University
Sheboygan, WI
01.2007 - 12.2009

Associate of Arts - Supervisory Management

Chippewa Valley Technical College
Eau Claire, WI
08.2003 - 05.2005

Timeline

Licensed Professional Counselor In-Training/Peer Support Specialist

Hakes Wellness Solutions, LLC
03.2024 - Current

Tour Guide

Molson Coors
10.2023 - 03.2024

Office Manager

Creative Healing Mental Health Center, LLC
07.2023 - 09.2023

Office Manager

Aurora Community Counseling
10.2022 - 07.2023

Founder, Writer and Social Media Content Creator

Love And Lightbars
02.2021 - Current

Social Media Content Creator/Writer

Police Wives Of America
01.2021 - Current

Customer Service/Returns Department Representative

Cyber Marketing Network Inc.
10.2017 - 10.2022

Co-Owner

Chippewa Valley Chainsaw Carver
03.2015 - 10.2017

Office Administration/Bookkeeper

Chippewa Valley Grain And Processing
02.2013 - 03.2015

Bachelor of Arts - Business Management

Lakeland University
01.2007 - 12.2009

Associate of Arts - Supervisory Management

Chippewa Valley Technical College
08.2003 - 05.2005

Master of Science - Clinical Mental Health

University of Wisconsin - Superior

Certification

Counselor In-Training License

Skills

Active Listening

Volunteer Work

Christ Lutheran School during the years of 2010 through 2014 and again beginning in 2021 through Present

·  Acted as the 1st grade gym teacher.

·  Assisted in some art classes.

·  Served on the PTO and auction fundraising committee.

·  Worked with the team of volunteers who were instrumental in raising the funds for the current playground equipment.

·  Answered the school phones.

·  Created decorations and advertising material for various events such as the spaghetti feeds, sweethearts luncheon and school open houses.

·  Helped to coordinate volunteers for various events.

·  Chaperoned many field trips and school events.

Chippewa Falls Mainstreet Association 2013 through 2015

·  Organized ice carving and chainsaw carving events for fundraisers for community

·  Served on planning committees for several events

·  Helped with parade and event set-up and organization

·  Worked with city-wide clean-up effort

Peer Support for First Responder Spouses/Significant Others 2021 through Present

·  Spoke at peer support conferences and trainings

·  Created valuable mental health resource lists to distribute to local first responder agencies

·  Offered one-on-one peer support to spouses/significant others in need

·  Created social media content directed at lifestyle improvement for first responder families

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