Michelle Corbin, MSE, LPC-IT
Licensed Professional Counselor In-Training
Chippewa Falls,WI
Summary
Professional counselor with experience in providing effective therapeutic support. Skilled in crisis intervention, cognitive-behavioral therapy, and client assessment. Strong focus on team collaboration and achieving results. Reliable, adaptable, and client-centered with genuine passion for mental health and well-being.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Licensed Professional Counselor In-Training/Peer Support Specialist
Hakes Wellness Solutions, LLC
Chippewa Falls, WI
03.2024 - Current
- Trauma-focused counselor specializing in law enforcement and emergency services personnel as well as their families.
- Improve client outcomes through the implementation of effective crisis intervention strategies during high-risk situations.
- Maintain accurate and timely documentation, adhering to ethical standards and guidelines for professional practice.
- Enhance client well-being by utilizing evidence-based therapy techniques and individualized treatment plans.
- Conduct thorough assessments to identify client strengths, weaknesses, and areas requiring intervention or support.
- Increase client satisfaction by providing solution-focused counseling sessions addressing specific concerns.
- Facilitate trainings for peer support team members.
- Established a network of professionals within the field for collaboration purposes enhancing overall service quality provided to clients.
- Deliver psychoeducation presentations to community groups on topics such as stress management, coping skills, and mental health awareness.
- Facilitate trauma-informed mental wellness debriefs to Emergency Services Agencies after critical incidents or trauma exposures.
- Speak at various training events and conferences across the state to advocate about the importance of mental health care for emergency service personnel.
- Complete yearly, mandated mental wellness visits for emergency services personnel for agencies across the state of Wisconsin.
Tour Guide
Molson Coors
Chippewa Falls, WI
10.2023 - 03.2024
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Guided groups of up to 20 people on scheduled tours.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Collected and deposited payments from guests.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Built personal relationships with guests to promote positive experiences.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Founder, Writer and Social Media Content Creator
Love And Lightbars
Chippewa Falls, Wisconsin
02.2021 - Current
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content focused on loved ones of Law Enforcement Officers.
- Wrote and proofread blog and social media posts, website copy and articles.
- Curated content for social media postings and grew following to over 1200 people in under 1 year.
- Coordinated with subject matter experts for interviews and topic generation.
- Organized material to research and complete writing tasks.
- Studied mental and physical effects of first responder jobs to better help loved ones understand changes in said first responders.
- Studied and engaged with various other social media pages that were closely related to this field in order to better understand what audience wanted to see.
- Created graphics that visually support written content and are visually pleasing.
- Wrote children's book in hopes that it will help children of Law Enforcement Officers feel more understood and less alone in this life.
- Used Adobe Suite, Canva, and Google Suite to create and add content to social media accounts.
- Used public speaking skills to teach fellow Law Enforcement Wives ways to navigate lifestyle, in positive way, at various conferences.
- Collaborated with local counseling agency to facilitate peer support services
Social Media Content Creator/Writer
Police Wives Of America
Chippewa Falls, WI
01.2021 - Current
- Wrote social media content for audience of over 50,000 people to increase engagement with viewers and supporters.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Coordinated with subject matter experts for interviews and topic generation.
- Composed original written material for Instagram and Facebook and submitted for approval by supervisor, editor or publisher.
- Studied various other social media pages that relate to this one in order to fully gain understanding of what specific audience wanted to see.
- Interviewed, via Zoom and Facebook, various experts in field of Law Enforcement to encourage and teach peers about how to navigate Law Enforcement family life in more positive way.
- Managed content across multiple platforms for widest audience reach
Office Manager
Creative Healing Mental Health Center, LLC
Chippewa Falls, Wisconsin
07.2023 - 09.2023
- Verified insurance coverage and obtained pre-authorizations.
- Liaised with clients and addressed inquiries, appointment requests and billing questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for mental health services prior to scheduling appointments to prevent billing issues.
- Collaborated with mental healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with clients to reschedule missed appointments.
- Created graphics for social media content.
Office Manager
Aurora Community Counseling
Chippewa Falls, WI
10.2022 - 07.2023
- Evaluated employee records and productivity and submitted reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments for therapists.
- Maintained computer and physical filing systems.
- Ensured that office supplies were stocked.
- Wrote articles for company newsletters that promoted mental health awareness and self-care.
- Created graphic content for social media as well as printed tools to be used in therapeutic sessions.
- Ensured clients felt safe and welcome.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Customer Service/Returns Department Representative
Cyber Marketing Network Inc.
Eau Claire, Wisconsin
10.2017 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered 75+ daily customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained staff on operating procedures and company services.
- Assessed customer returns in order to process exchanges or refunds.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Co-Owner
Chippewa Valley Chainsaw Carver
Chippewa Falls, WI
03.2015 - 10.2017
- Acted as first point of contact and set appointments for prospective clients.
- Checked prices and calculated totals for accurate invoice processing.
- Monitored and optimized inventory, and reordered materials as required.
- Addressed client inquiries and updated database information.
- Handled direct sales to customers and clients.
- Scheduled and promoted events.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Increased customer engagement and sales through use of social media.
Office Administration/Bookkeeper
Chippewa Valley Grain And Processing
Chippewa Falls, WI
02.2013 - 03.2015
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed Access databases converting complex data into easy-to-interpret data.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Settled payments and kept record of all grains coming in and out of facility.
Education
Master of Science - Clinical Mental Health
University of Wisconsin - Superior
Superior, Wisconsin05-2025
Bachelor of Arts - Business Management
Lakeland University
Sheboygan, WI 01.2007 - 12.2009
Associate of Arts - Supervisory Management
Chippewa Valley Technical College
Eau Claire, WI 08.2003 - 05.2005
Timeline
Licensed Professional Counselor In-Training/Peer Support Specialist
Hakes Wellness Solutions, LLC
03.2024 - Current
Tour Guide
Molson Coors
10.2023 - 03.2024
Office Manager
Creative Healing Mental Health Center, LLC
07.2023 - 09.2023
Office Manager
Aurora Community Counseling
10.2022 - 07.2023
Founder, Writer and Social Media Content Creator
Love And Lightbars
02.2021 - Current
Social Media Content Creator/Writer
Police Wives Of America
01.2021 - Current
Customer Service/Returns Department Representative
Cyber Marketing Network Inc.
10.2017 - 10.2022
Co-Owner
Chippewa Valley Chainsaw Carver
03.2015 - 10.2017
Office Administration/Bookkeeper
Chippewa Valley Grain And Processing
02.2013 - 03.2015
Bachelor of Arts - Business Management
Lakeland University
01.2007 - 12.2009
Associate of Arts - Supervisory Management
Chippewa Valley Technical College
08.2003 - 05.2005
Master of Science - Clinical Mental Health
University of Wisconsin - Superior
Certification
Counselor In-Training License
Skills
Active Listening
Intervention planning
Strong public speaker
Mental health support
Skilled in intake interviewing
Volunteer Work
Christ Lutheran School during the years of 2010 through 2014 and again beginning in 2021 through Present
· Acted as the 1st grade gym teacher.
· Assisted in some art classes.
· Served on the PTO and auction fundraising committee.
· Worked with the team of volunteers who were instrumental in raising the funds for the current playground equipment.
· Answered the school phones.
· Created decorations and advertising material for various events such as the spaghetti feeds, sweethearts luncheon and school open houses.
· Helped to coordinate volunteers for various events.
· Chaperoned many field trips and school events.
Chippewa Falls Mainstreet Association 2013 through 2015
· Organized ice carving and chainsaw carving events for fundraisers for community
· Served on planning committees for several events
· Helped with parade and event set-up and organization
· Worked with city-wide clean-up effort
Peer Support for First Responder Spouses/Significant Others 2021 through Present
· Spoke at peer support conferences and trainings
· Created valuable mental health resource lists to distribute to local first responder agencies
· Offered one-on-one peer support to spouses/significant others in need
· Created social media content directed at lifestyle improvement for first responder families