Kenneth Merlos

• Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
• Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
• Evaluated customer feedback to refine services, enhancing overall satisfaction and retention rates.
• Collaborated with management to develop training materials focused on safety protocols and equipment use standards.
• Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
• Promoted company values through professional demeanor and following uniform guidelines during interactions with clients.
• Utilized power tools and landscaping machines to maintain outdoor areas.

• Operated lawn care equipment, including mowers and trimmers, ensuring high-quality service delivery.
• Assisted in developing customized lawn care plans based on client preferences and environmental conditions.
• Implemented integrated pest management strategies to promote healthy lawn ecosystems while minimizing chemical use.
• Conducted routine maintenance on tools and equipment to enhance operational efficiency and safety.
• Trained new technicians on best practices for lawn maintenance and equipment handling to improve team performance.
• Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
• Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
• Applied fertilizer and other nutrients to lawns to promote healthy growth.
• Educated clients on best practices for maintaining their lawns between service visits, fostering long-term relationships.
• Applied fertilizers and pesticides to outdoor areas according to safety standards.

• Enhanced customer relationships through effective communication
• Delivered practical solutions to field challenges, improving service quality
• Optimized scheduling routes for service visits, reducing travel time and increasing daily service capacity.
• Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
• Educated employees and members of the public on plant biology and health.
• Trained new technicians on best practices for lawn maintenance and equipment handling to improve team performance.
• Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
• Applied fertilizers and pesticides to outdoor areas according to safety standards.
• Educated clients on best practices for maintaining their lawns between service visits, fostering long-term relationships.

• Powered by Fullstack Academy
• Formed a solid foundation of computer knowledge; including Windows OS and Linux OS.
• Mastered common CLI for Linux through Fullstack’s CTF challenges.
• Learned Python basics and scripting; Bash scripting and used Replit to write Python code, Python scripts, and Bash scripts with given parameters.
• Practiced offensive techniques and how to mitigate these threats using industry blue team tools to align with cybersecurity frameworks such as NIST, ISO-27001 and MITRE ATT&CK.
• Wrote and modified rules for IPS, IDS such as Snort and ACLs for firewalls/routers based on parameters provided.
• Used packet capture tools such as Wireshark and TCPDump to investigate traffic for IOCs (Indicators of Compromise).
• Executed basic incident response procedures and gained familiarity with forensics tools, PCI-DSS and FISMA.
• Performed simulated threat hunting by analyzing logs in the SIEM Splunk.
• Gained familiarity with a variety of tools including Snort, Splunk, Wireshark, BurpSuite, Metasploit, Nessus, Nmap.

Through this 2-month course, I refined my vocational skills and worked in a high-intensity environment. I improved my attention to detail and team working skills.