Summary
Overview
Work History
Skills
Skills
Hobbies and Interests
Timeline
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Kenneth Morris

Odenton,MD

Summary

Experienced professional with a solid foundation in application support, adept at tackling complex challenges and delivering strong solutions. Skilled in troubleshooting, system analysis, and user support to ensure seamless operations and improve performance. Known for fostering team collaboration, adapting to changing needs, and driving results. Reliable and effective communicator with excellent technical abilities and a proactive problem-solving mindset.

Overview

6
6
years of professional experience

Work History

SENIOR APPLICATION SUPPORT SPECIALIST

Embedded Flight Systems, INC
08.2022 - Current
  • Led troubleshooting efforts for application issues, enhancing system reliability and user satisfaction.
  • Participated in application testing cycles to identify defects and validate fixes before deployment into production environments.
  • Provided remote support to global users across different U.S. time zones, ensuring round-the-clock availability of critical applications.

IT SUPPORT SPECIALIST

ARCTIC SLOPE TECHNICAL SERVICES
10.2019 - 08.2022
  • Resolved technical issues for end-users, ensuring minimal downtime and enhanced productivity.
  • Trained staff on IT protocols and best practices, improving overall team efficiency and knowledge retention.
  • Used ticketing systems to manage and process support actions and requests.

Skills

  • Client interaction
  • Advanced troubleshooting skills
  • Problem Solving
  • Collaborative teamwork

Skills

Microsoft 365

Hobbies and Interests

Family time, Reading, cooking, going to concerts

Timeline

SENIOR APPLICATION SUPPORT SPECIALIST

Embedded Flight Systems, INC
08.2022 - Current

IT SUPPORT SPECIALIST

ARCTIC SLOPE TECHNICAL SERVICES
10.2019 - 08.2022

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Kenneth Morris