Kenneth M. Pollard
Spiro,Okla
Summary
Operations professional prepared to bring wealth of experience and high standards to new role. Known for achieving impactful results and fostering collaborative team environment. Reliable and adaptable to evolving business needs. Skilled in strategic planning and operational oversight.
Diligent in Safety and transportation with strong background in overseeing daily operations and ensuring optimal efficiency. Proven ability to streamline processes and enhance productivity through effective leadership. Demonstrated expertise in team management and strategic planning.
Professional in operations management with proven track record of driving efficiency and productivity. Known for fostering team collaboration and adapting to evolving business needs. Skilled in strategic planning, process optimization, and resource management to deliver impactful results. Respected for reliability and results-focused approach.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Iron Horse Terminals
06.2022 - 09.2024
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
Superintendent of Terminals
Kansas City Southern Railway
01.2020 - 02.2022
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
- Established successful procedures for day-to-day operations and long-term planning.
Assistant Superintendent
Kansas City Southern Railway
11.2014 - 01.2020
- Maintained safety onsite and upheld all OSHA regulations by [Action].
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Improved project efficiency by streamlining processes and effectively delegating tasks to team members.
- Facilitated conflict resolution between team members by mediating disputes and fostering open communication channels among the workforce.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Enhanced communication between departments by implementing weekly meetings and progress reports.
- Ensured compliance with all federal, state, and local regulations throughout the construction process.
Education
Associate Degree - General Studies
Carl Albert JC
Poteau, OK05.1986
Skills
- Operations management
- Staff development
- Logistics management
- Team Leadership
- Business development
- Performance evaluations
- KPI tracking
- Health and safety compliance
- Continuous improvements
- MS office
- Unsurpassed work ethic
- Project management
- Process improvement strategies
- Budget development and management
- Performance monitoring
- Budgeting and forecasting
- FLUENT IN English
- Emergency response
- Performance reporting
- Performance management
- Incidents management
Accomplishments
- Reduced Reportable personal injuries by being out in the field,consistent training and educating and by also by communicating change and reduced by 100% from 5 reportable injuries in 2020 to 0 in 2021 and 2022..
- Saved the company approximately $165000 thousand dollars by monitoring the fueling that took place every Thursday morning with our Locomotives. I was present during every fueling event to ensure the proper calculation was being documented.
Certification
- Hazmat Certified, Pueblo, CO, 2009
- Leadership Essentials Training, 2016
Training
- Multiple courses in Accident and injury Investigation, Derailment investigation, and Hearing office qualified.
- Multiple courses in Leadership Excellence, How to manage people, uncomfortable conversations, and dealing with all types of attitudes.
Qualifiedby
30+ years of experience with increasing responsibility in the maintenance department, operations, training, and customer needs analysis, transportation plan development and implementation, as well as budget compliance.
Languages
English
Professional Working
Timeline
General Manager of Operations
Iron Horse Terminals
06.2022 - 09.2024
Superintendent of Terminals
Kansas City Southern Railway
01.2020 - 02.2022
Assistant Superintendent
Kansas City Southern Railway
11.2014 - 01.2020
- Hazmat Certified, Pueblo, CO, 2009
- Leadership Essentials Training, 2016
Associate Degree - General Studies
Carl Albert JC
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