Kenneth Munoz

• Conducted service appointments to diagnose and fix problems.
• Responded quickly to emergency calls from clients needing immediate assistance.
• Installed roofing systems on residential properties with precision and care.
• Maintained accurate records of service calls, repairs, and material used.
• Accurately logged the description of each service performed on pdf expert and uploaded each ticket in the correct file.
• Communicated with home-owners for outstanding customer service and to increase repeat business.
• Contacted homeowners thirty minutes before, during, and after service to confirm satisfaction and foster strong customer relationships.
• Created job assignment reports and forms to ensure accountability and traceability.
• Coordinated with distributors to secure necessary equipment for timely project completion.
• Adhered to quality assurance procedures and standards during every stage of the service process.

Hands-on home remodel worker with experience in carpentry, framing, and trim installation.

• Skilled in using hand and power tools, reading measurements, and working efficiently to complete residential building projects safely.
• Assisted with residential framing for walls, floors, and roof structures, contributing to project completion.
• Installed interior and exterior trim, enhancing overall aesthetic and functionality of completed projects.
• Measured, cut, and assembled custom materials using hand and power tools.
• Assisted with maintaining a clean and well organized job site. With every project, we held our organizational standards very high in order to help make our customer feel confident they would be receiving nothing but the best product.
• Communicated with supervisor and homeowners to clarify project requirements and ensure timely completion.

• Built and assembled custom trade show booths from start to finish, following blueprints and specs for size, layout, and functionality.
• Traveled to event locations to coordinate on-site assembly, installation, and teardown of trade show booths.
• Organized logistics for trade shows, ensuring timely arrival of all materials.
• Assembled large-scale displays and structures with precision.
• Collaborated with vendors and clients to implement show plans effectively.
• Resolved any issues or complaints that arose during the course of the event.
• Boosted client satisfaction through administration of on-site service requests and event logistics management.
• Provided customer support during the event by responding to inquiries in a timely manner.
• Dependable and safety-conscious warehouse worker with forklift certification and hands-on experience building custom booths for trade shows and events.

• Gained hands-on experience in residential building projects, contributing to successful project completion at Gable to Stable Construction Co.
• Assisted in residential construction projects including framing, siding, board and batten, demolition, painting, and site clean up.
• Skilled in using hand power tools, reading measurements, and maintaining clean and safe job sites.
• Operated basic power tools and hand tools safely and effectively. (drills, saws, grinders, hammers, etc.)
• Loaded and unloaded materials, set up equipment, and moved supplies across sites, demonstrating physical endurance and support for project timelines.
• Supported tasks such as measuring, cutting, mixing, and preparing materials, and lumber.
• Followed detailed instructions from supervisors to ensure tasks were completed accurately and efficiently.
• Known for strong work ethic, physical stamina, and ability to follow instructions and work effectively as part of a team.

• Delivered exceptional customer service in high-volume setting, enhancing customer satisfaction.
• Provided excellent customer service by responding to inquiries professionally while making sure the customer was being taken care of.
• Assisted in training new baristas on drink preparation and customer interaction.
• Collaborated with team members to ensure smooth store operations during peak hours.
• Fostered positive relationships with coworkers and regular customers, contributing to a welcoming store atmosphere.