Dynamic kitchen management professional with extensive experience overseeing operations in high-volume settings. Skilled in ensuring health regulation compliance, enhancing customer satisfaction, and fostering collaborative team environments to optimize service flow.
Overview
2027
2027
years of professional experience
1
1
Certificate
Work History
Cook
Sheraton Hotel & Resorts
Greensboro, NC
09.1982 - 11.1984
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Prepared food items in compliance with recipes and portioning control guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Hotel Cook
Sheraton Hotel & Resorts
Greensboro, NC
09.1982 - 11.1984
Maintained well-stocked stations with supplies and spices for maximum productivity.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Kitchen Manager
Orangeburg Nursing Home
Orangeburg
Developed and implemented menu items based on seasonal ingredients and trends.
Trained kitchen staff on food safety, sanitation, and equipment usage protocols.
Coordinated inventory management and ordering supplies to maintain optimal stock levels.
Ensured compliance with health regulations through regular inspections and training sessions.
Collaborated with front-of-house staff to optimize communication and service flow.
Maintained kitchen equipment through routine maintenance and troubleshooting issues.
Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Performed weekly inventories of food items stored in refrigerators or freezers.
Trained new kitchen staff on proper food handling techniques and safety regulations.
Created weekly schedules for kitchen staff members based on anticipated business volume.
Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
Inspected equipment regularly to identify necessary repairs or replacements.
Supervised food production processes to ensure adherence to high quality standards throughout preparation.
Oversaw meal preparation and monitored food handling to encourage safety.
Maintained accurate records of food costs, labor costs, and waste management to support budgetary decisions.
Received and organized paper goods and food ingredients in the storage area.
Reviewed vendor invoices for accuracy before authorizing payment transactions.
Kitchen Manager
Bridges International
Jacksonville
01.2024 - Current
Oversaw daily kitchen operations and staff management for high-volume restaurant.
Trained kitchen staff on food safety, sanitation, and equipment usage protocols.
Coordinated inventory management, ordering supplies, and maintaining stock levels.
Ensured compliance with health regulations through regular inspections and training sessions.
Maintained kitchen equipment through routine maintenance and troubleshooting issues.
Performed weekly inventories of food items stored in refrigerators or freezers.
Trained new kitchen staff on proper food handling techniques and safety regulations.
Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
Inspected equipment regularly to identify necessary repairs or replacements.
Supervised food production processes to ensure adherence to quality standards, enhancing overall customer satisfaction.
Monitored sanitation practices to ensure employee compliance with health department regulations, fostering a safe kitchen environment.
Maintained accurate records of food costs, labor costs, and waste management to support budgeting and operational efficiency.
Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
Ensured compliance with all applicable local, state and federal laws governing food service operations.
Oversaw food preparation, production and presentation according to quality standards.
Account Manager
Health Care Service Corporation, HCSC
Charleston
05.2021 - 12.2023
Uphold and maintain company values and policy on customer service.
Oversees daily operations for multiple departments.
Performs routine building inspections that exceed regulatory standards.
Led the new hire process, including training and coaching.
Demonstrates analytical, problem solving, and decision making skills and acute attention to detail.
Accounting and bookkeeping maintenance.
Residential repairs- flooring, painting, pressure washing, plumbing, and landscape services.
Furniture restorations and craft work.
Maintained all administrative, bookkeeping, and advertising.
Food and service management
Managed client relationships to ensure satisfaction and retention.
Coordinated with internal teams to resolve client issues efficiently.
Trained new employees on company policies and client management practices.
Resolved customer complaints in a timely manner.
Acted as main point of contact in matters relating to client concerns and needs.
Developed strategies to increase revenue from existing accounts.
Maintained accurate records of all customer interactions in the CRM system.
Created comprehensive reports on account performance and presented them to senior management.
Addressed customer questions and concerns regarding products and services.
Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
Utilized problem-solving skills when dealing with difficult customers.
Coordinated with internal teams to ensure timely delivery of products and services to clients.
Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Recruited, hired and trained new hires to optimize profitability.
Assistant Manager
Marriot Hotel
Greensboro, NC
04.1994 - 11.2005
Enhanced and tracked quality programs to resolve overdue compliance issues.
Instructed personnel in equipment maintenance and mandated involvement in exercises designed to cultivate essential skills.
Fostered strong connections with colleagues to elevate workplace morale and encourage employee retention.
Managed senior-level personnel working in marketing and sales capacities.
Assistant Food Service Director
Dan River Prison Work Farm
Blanch
01.1996 - 01.2003
Operational management- Overseeing daily operations, including food preparation, serving, and customer satisfaction.
Staff Management- Hiring, training, scheduling, and supervising kitchen and service staff.
Menu Planning and Ingredient Sourcing- Developing menus, ordering ingredients, and managing inventory.
Financial Management- Managing budgets, controlling costs, and ensuring profitability.
Compliance- Ensuring adherence to health and safety regulations, sanitation standards, and nutritional guidelines.
Customer Satisfaction- Addressing customer concerns, providing excellent service, and maintaining a positive dining environment.
Collaboration- Working with other departments, such as catering or dietary services, to meet diverse needs.
Safety and Security- maintained a secured environment for staff. Reported unsafe conditions that could affect inmates and employees.
American Correctional Institute, American Correctional Food Service Management
Assistant Manager
Aramark
Greensboro, NC
11.1990 - 06.1994
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Developed detailed plans based on broad guidance and direction.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Hotel Cook
Marriott
Greensboro, NC
07.1986 - 10.1990
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Assistant Manager
Golden Corral Buffet and Grill
Greensboro, NC
12.1984 - 06.1986
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Generated repeat business through exceptional customer service.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cook/Food Expeditor
Red Lobster
Greensboro, NC
09.1979 - 08.1982
Maintained well-stocked stations with supplies and spices for maximum productivity.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Prepared food items in compliance with recipes and portioning control guidelines.