Kenneth Osorio
Vista,CA
Summary
Experienced "tech-savvy" professional equipped with a robust Science and Computer Software background. Successfully overseeing the maintenance and hardware management of devices across diversified-instructional spaces. Driver of technological advances, facilitating usability or assistive technology among multidisciplinary certified and classified personnel. Recognized for delivering impactful technological solutions that optimize performance and network trends. Equipped to tackle new challenges and enhance troubleshooting strategies. Adaptable and dependable Support Technician. Detail-oriented contributor, skilled in new installations and configuration of network components. Passionate about driving educational excellence through innovative technological solutions; fostering an environment of trust, respect and collaborative district initiatives.
Overview
9
9
years of professional experience
Work History
Media Technician
Vista Unified School District
10.2021 - Current
- Successfully maintained and updated over 500 patron records in library system database.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Investigated and corrected problems with printers, copiers and other peripheral devices for over 30 classrooms.
Behavior Interventionist
Vista Unified School District
09.2015 - 10.2021
- Utilized technology to create meaningful lessons that engage students.
- Collaborated with other educators to develop instructional strategies for over 50 students.
- Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Configured hardware, devices, and software to set up work stations for employees and students.
Education
Associate of Arts - Sciences
Miracosta College
Oceanside, CA06-2023
Skills
- Incident management
- Desktop support
- Virtualization technologies
- Database administration
- Network troubleshooting
- Hardware installation
- Hardware diagnostics
- Asset management
- User training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Media Technician
Vista Unified School District
10.2021 - Current
Behavior Interventionist
Vista Unified School District
09.2015 - 10.2021
Associate of Arts - Sciences
Miracosta College
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