Summary
Overview
Work History
Skills
Additional Information
Timeline
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Kenneth Pickett

Ann Arbor,MI

Summary

Dear Lisa Hesson,

I am thrilled to be considered for a sales position with Hajoca, a company known for its excellence in HVAC supply distribution. As a results-driven professional with 20+ years of diverse business experience, combining entrepreneurial leadership, sales expertise, and exceptional customer service skills, I am eager to contribute to Hajoca's continued success.

As the owner of LBG Services for 9 years, demonstrated strong business management capabilities while maintaining detailed financial records and developing lasting client relationships. Successfully managed complex customer needs as a loan originator at Top Flight Financial, consistently meeting sales targets while ensuring meticulous attention to documentation and compliance requirements. Previous experience as a Select Ride chauffeur furthered expertise in providing premium customer service and maintaining professional relationships with high-value clients. Skilled in:

  • Business Development & Sales Strategy
  • Client Relationship Management
  • Data Entry & Documentation
  • Team Leadership & Operations Management
  • Financial Analysis & Record Keeping
  • Customer Service Excellence

This comprehensive background in sales, business management, and customer service, combined with my enthusiasm for joining the Hajoca team, positions me to contribute significantly to your organization's continued growth in the HVAC supply sector. I look forward to the opportunity to discuss how my experience aligns with your team's needs.

Overview

22
22
years of professional experience

Work History

Owner/Operator

LBG Services, LLC
01.2016 - Current
  • Responsible for client acquisition and retention
  • Built a solid base of regular customers over the course of 9 years
  • Developed sales & marketing campaigns & strategies
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Hiring, management and training of small team of employees

Chauffeur

Select Ride
01.2011 - 01.2015
  • Demonstrated superior communication & customer service skills with passengers
  • Outstanding driving record
  • Extensive knowledge of local geography and map-reading.

Mortgage Loan Originator

Top Flight Financial
05.2003 - 01.2010


  • Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
  • Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
  • Contributed towards achieving branch sales targets through consistent performance in meeting personal goals as well as supporting team members when needed.
  • Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
  • Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
  • Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decision making.
  • Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.

Skills

  • Business Management, Data entry, Customer Service, Sales
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Additional Information

  • DIPLOMAS & LICENSES , Chauffeur's License (2000-present) Huron High School, Ann Arbor, MI- June, 1996

Timeline

Owner/Operator

LBG Services, LLC
01.2016 - Current

Chauffeur

Select Ride
01.2011 - 01.2015

Mortgage Loan Originator

Top Flight Financial
05.2003 - 01.2010

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Kenneth Pickett