Kenneth Pierce
San Diego,CA
Summary
Dynamic professional with a proven track record at California Department of Transportation, excelling in safe machinery operation and effective communication. Enhanced public satisfaction through timely complaint resolution and improved highway conditions. Adept at team collaboration and staff training, fostering a culture of continuous improvement and quality control.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Highway Maintenance Worker
California Department of Transportation Caltrans
12.2021 - 12.2023
- Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
- Promoted a safe working environment by adhering to established safety protocols and procedures during daily tasks.
- Maintained roadside vegetation, contributing to aesthetic appeal and safety of highways.
- Repaired potholes and cracks in pavement, contributing to smoother and safer driving conditions.
- Improved public satisfaction, addressing and resolving complaints regarding highway conditions.
- Operated heavy machinery proficiently for tasks such as grading, snow removal, and vegetation management along highways.
- Supported emergency services, providing rapid roadway clearances in event of accidents or natural disasters.
- Participated in training sessions to continuously develop skills related to highway maintenance best practices and equipment operation techniques.
- Demonstrated strong communication skills while collaborating with colleagues, supervisors, and external contractors on various projects.
Poduction Leader
Amazon Prime Products
09.2020 - 01.2022
- Boosted employee morale by fostering a culture of open communication, recognition, and continuous improvement.
- Continuously evaluated team performance metrics to identify areas for growth and provide targeted coaching opportunities for employees.
- Oversaw capital expenditure projects related to equipment upgrades or expansions, ensuring successful completion within budget constraints.
- Developed training programs for new employees, enhancing skill sets and performance.
- Enhanced product quality by closely monitoring production processes and implementing corrective actions as needed.
- Monitored workers on site during production activities for safety procedures compliance.
- Conducted regular performance reviews, identifying opportunities for professional development within team.
- Mentored junior team members in their professional development by providing guidance on best practices and career growth opportunities.
Sales Associate
Jerome's Furniture
12.2012 - 02.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Grossmont High School
La Mesa, CASkills
- Safe machinery operation
- Verbal and written communication
- Power tool proficiency
- Customer service
- Adaptability and flexibility
- Team collaboration
- Complaint handling
- Time management
- Quality control
- Order processing
- Staff training
- Account management
Certification
Forklift (2023)
CPR (2023)
Solar & Sustainable Energy (2016)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Highway Maintenance Worker
California Department of Transportation Caltrans
12.2021 - 12.2023
Poduction Leader
Amazon Prime Products
09.2020 - 01.2022
Sales Associate
Jerome's Furniture
12.2012 - 02.2021
High School Diploma -
Grossmont High School
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