KENNETH PITROF
Racine,WI
Summary
People and Service-oriented Delivery Manager with extensive knowledge of IT infrastructure and Services. Committed to the highest quality of customer service and employee relations.
Overview
22
22
years of professional experience
Work History
Client Delivery Executive
Atos North America
08.2024 - Current
- Responsible for Overall Delivery of Service Desk, Device as a Service, IT Asset Management and Workplace Services for over 50,000 end points and users
- End to end service level management, forecasting, profit/loss, and account team leadership for all Global delivery activities.
Director - Service Delivery
Atos North America
02.2022 - 08.2024
- Delivering comprehensive Global IT services for 51,000 users, multiple data centers to cloud migration, 20+ statements of work, End to End DAAS, TCV $50-60 million USD annually
- Coordinated activities for 400-450 personnel through various delivery organizations
- Increased overall Profit/Loss to black in first five months of joining the Account Leadership team
- Extensive management of existing and new contacts in addition to maintaining Service Levels.
Service Delivery Manager
Atos North America
02.2014 - 02.2022
- Responsible for Service Delivery of Messaging, Mobility, Active Directory, Citrix, Asset Management, and Client Services for 9,000+ end users across the globe
- Coordinated activities for 10+ US based and 20+ Offshore Level 1 thru Level 4 resources
- Assisted delivery team with Service Desk and On-Site Support Resources
- Collaborated with Solutions teams on three different contract extensions for Atos.
Service Delivery Manager
Atos North America
06.2012 - 02.2014
- Responsible for Service Delivery of Messaging, Mobility, Active Directory, Citrix, Asset Management, and Client Services for 26,000 end users across the globe; Net contract value $800M
- Coordinated activities for 20+ US based and 40+ Offshore Level 1 thru Level 4 resources
- Software subscriptions, licenses, renewals and managed activities with multiple vendors throughout the industry
- Divested McGraw Hill Education from S&P Global.
IT Solution Architect
Atos North America
08.2010 - 06.2012
- Completed Architecture for Data Center and Network Lifecycle Management Infrastructure program
- Manage Implementation team to support Data Center hardware and software asset management program.
Account Remediation
Hewlett Packard
07.2008 - 08.2010
- Managed customer escalations for IT Outsourcing accounts across North America, EMEA, South America and Asia Pacific regions
- Implemented IT Asset Management and License Management solutions using multiple software platforms
- Improved Service Levels to meet contracted responsibilities of service organizations
- Created Standard Reference Architecture for IT Asset Management using ITIL and ITSM processes
- Led Pursuit and Transition Activities for joint EDS and HP clients
- Trained new personnel in newly constructed ITAM sales, pursuit, and delivery collateral.
Solution Architect
Hewlett Packard
11.2006 - 07.2008
- Managed Electronic Software Delivery, IT Asset Management, Procurement, Field Service, and Helpdesk Infrastructure
- Delivered ESD across four global regions; managed software packaging team for contracted software distribution initiatives
- Maintained Microsoft Enterprise software agreement for licenses and installations
- Created and Implemented Merger and Acquisition work instructions for 7000 seat client acquisition.
Manager, ITAM
Hewlett Packard
06.2002 - 11.2006
- Delivery Manager for Asset Lifecycle engagement at an international manufacturing and service corporation in Milwaukee, Wisconsin
- Implemented ITIL/ITSM delivery principals in Six Sigma environment
- Created five-year extension of Statement of Work aside HP solution architects.
Education
BACHELOR OF BUSINESS ADMINISTRATION - Business
UW-MILWAUKEE
Milwaukee, WI12.1995
Skills
- Global IT Operations
- Infrastructure Management
- Security Compliance
- Organizational Development
- Strategic Planning
- Budgeting / P&L
- Cloud Operations
- Audit and Compliance
References
- Jacob George, Atos Client Executive, Contact information provided upon request
- Vicki Matoga, Atos Delivery Executive, Contact information provided upon request
- Amanda Dillard, WTW Service Governance, Contact information provided upon request
- Leo Burke, HP Senior Delivery Manager, Contact information provided upon request
Timeline
Client Delivery Executive
Atos North America
08.2024 - Current
Director - Service Delivery
Atos North America
02.2022 - 08.2024
Service Delivery Manager
Atos North America
02.2014 - 02.2022
Service Delivery Manager
Atos North America
06.2012 - 02.2014
IT Solution Architect
Atos North America
08.2010 - 06.2012
Account Remediation
Hewlett Packard
07.2008 - 08.2010
Solution Architect
Hewlett Packard
11.2006 - 07.2008
Manager, ITAM
Hewlett Packard
06.2002 - 11.2006
BACHELOR OF BUSINESS ADMINISTRATION - Business
UW-MILWAUKEE
Similar Profiles
Naftale HirdNaftale Hird
Investments Compliance Manager at QBE North America, Investments Compliance North AmericaInvestments Compliance Manager at QBE North America, Investments Compliance North America
David IbrahimDavid Ibrahim
Application / Service Engineer at Schmoll America Inc. | Burkle North America Inc.Application / Service Engineer at Schmoll America Inc. | Burkle North America Inc.
☎️+2347075922235 $ Join Occult For Money Rituals In Nigeria, Africa.☎️+2347075922235 $ Join Occult For Money Rituals In Nigeria, Africa.
+2347075922235 ☎️$ Join Occult for money ritual in at Africa, Europe, Asia, Australia, South America, North America, Nigeria, South Africa, Sweden, Guyana+2347075922235 ☎️$ Join Occult for money ritual in at Africa, Europe, Asia, Australia, South America, North America, Nigeria, South Africa, Sweden, Guyana
David John SmartDavid John Smart
Trailer Mechanic at Amerit Fleet SolutionsTrailer Mechanic at Amerit Fleet Solutions
Yesenia Martinez HallYesenia Martinez Hall
Youth and Family Case Manager-Safety Support at Racine CountyYouth and Family Case Manager-Safety Support at Racine County