Plus years with in the IT Industry
Cathy Sciacca
Jupiter,FL
Summary
Accomplished Client Delivery Executive with a proven track record in operations management and team leadership. Expertise in problem resolution and quality management, driving enhanced customer satisfaction and operational efficiency.
Overview
30
30
Work History
Client Delivery Executive
ATOS IT Solutions and Services
09.2022 - 12.2025
- Led cross-functional teams to drive project completion and align strategic objectives.
- Developed and implemented process improvements to enhance operational efficiency and service delivery.
- Analyzed market trends to inform decision-making and support strategic planning initiatives.
- Facilitated stakeholder communication to ensure alignment on project goals and timelines.
- Managed vendor relationships to optimize service agreements and enhance value propositions.
- Oversaw project budgets, ensuring resource allocation aligned with strategic priorities.
- Coordinated with IT teams to implement technology solutions that streamlined operations and improved user experience.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Head of Red Team North America
ATOS IT Services And Solutions
02.2021 - 09.2023
- Work with accounts to improve overall performance either financially or customer service
- Year over year of cost improvements of $15M+
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Director of Resource Development
ATOS IT Services And Solutions
08.2018 - 05.2022
- Coordinate placement of internal resources with a staff of 7000 plus in North America.
- Work with management to develop off shore strategies.
- Capacity planning for existing and new accounts in partnership with the business units.
- Designed evaluation frameworks to assess training effectiveness and employee performance.
- Analyzed workforce trends to inform strategic planning for talent management initiatives.
- Mentored team members to strengthen coaching capabilities across the organization.
- Collaborated with hiring managers to define role requirements and ideal candidate profiles.
- Leveraged applicant tracking systems to optimize recruitment workflows and candidate management for internal resources
Education
AA Business Administration -
Middlesex County College
Edison, NJ05-1995
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Team leadership
- Customer relations
- Quality management
- Problem resolution
- Strategy development
Timeline
Client Delivery Executive
ATOS IT Solutions and Services
09.2022 - 12.2025
Head of Red Team North America
ATOS IT Services And Solutions
02.2021 - 09.2023
Director of Resource Development
ATOS IT Services And Solutions
08.2018 - 05.2022
AA Business Administration -
Middlesex County College