Kenneth Pooni
Las Vegas,NV
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Operations Manager
Amazon
Las Vegas, Nevada
08.2024 - Current
- Lead and supervise teams of 150-200+ associates in a high-volume fulfillment center, ensuring safe, efficient, and accurate workflow execution.
- Track and manage key operational metrics including throughput rate, inventory accuracy, exception flow, and quality indicators. Use data to identify trends and flag issues
- Conduct coaching, corrective action, and performance development for team members; maintain documentation in alignment with corporate standards.
- Coordinate daily communication across receiving, quality control, shipping, and operations support teams to maintain floor readiness, optimize capacity, and ensure smooth handoffs throughout the shift.
- Develop leadership tools such as Quip templates, process guides, and workflow systems to increase productivity and reduce idle time.
- Execute root-cause analysis on operational delays and implement corrective actions to maintain targets and ensure shift stability.
- Support onboarding and training for new managers and associates, reinforcing safety protocols and operational standards.
Real Estate Agent
REAL Broker
Las Vegas, United States
10.2023 - Current
- Represent buyers and sellers in residential real estate transactions throughout Las Vegas, providing market analysis, negotiation guidance, and contract management.
- Advise clients on financing strategies, investment opportunities, and rental projections based on current Las Vegas market trends.
- Prepare and manage critical transaction documents, including representation agreements, offers, addendums, and closing statements.
- Coordinate with lenders, escrow officers, inspectors, appraisers, and title personnel to ensure smooth contract-to-close timelines.
- Assist with onboarding and mentoring newer agents to help them understand brokerage systems and workflows.
Server
Sushi Roku
Las Vegas, United States
08.2021 - 08.2024
- Anticipated customer needs and quickly responded to requests to ensure an enjoyable dining experience
- Worked with the kitchen staff to ensure timely preparation and delivery of orders
- Collaborated with colleagues to resolve customer complaints in a professional and timely manner
- Developed a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations
Education
Bachelor of Arts - Psychology
University of Nevada, Las Vegas
12-2023
Minor in Business Administration -
University of Nevada, Las Vegas
12-2023
Advanced Honors Diploma -
Centennial High School
Skills
- Leadership & Personnel Management
- Operations & Workflow Optimization
- Training, Coaching & Performance Development
- Data-Driven Decision Making
- Communication & Team Coordination
- Conflict Resolution
- High-Pressure Problem Solving
- Customer Relationship Management
- Adaptability & Fast Learning
Certification
Real Estate License (S.200722)
Timeline
Operations Manager
Amazon
08.2024 - Current
Real Estate Agent
REAL Broker
10.2023 - Current
Server
Sushi Roku
08.2021 - 08.2024
Bachelor of Arts - Psychology
University of Nevada, Las Vegas
Minor in Business Administration -
University of Nevada, Las Vegas
Advanced Honors Diploma -
Centennial High School