Kevin Chavez
El Paso
Summary
Dedicated, bilingual, and results-driven professional with nearly 10 years of progressive leadership, operations, and customer service experience. Experienced in supervising multi-location operations, conducting workplace investigations, preparing detailed reports, enforcing organizational policies, and resolving conflicts through effective communication and sound judgment. Committed to serving with integrity, accountability, and professionalism and seek to contribute strong leadership, investigative, and interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
District Manager
Subway Restaurants
El Paso, TX
04.2025 - Current
- Supervise and mentor 10 restaurant managers while promoting accountability and operational excellence.
- Directed operations across 10 locations in Texas and New Mexico to ensure compliance with company standards and policies.
- Conduct internal investigations involving employee misconduct and policy violations.
- Prepare investigative reports, disciplinary documentation, and confidential personnel records.
- Lead performance evaluations.
- Ensure compliance with company policies, health regulations, and operational standards.
- Analyze performance metrics and implement strategies that improve efficiency and profitability.
- Successfully increased mandatory state inspection scores from the 70% range to consistent scores in the 90% range.
- Resolve employee and customer conflicts through professionalism, communication, and sound judgment.
Sales Associate/Merchandise Stocker/Cashier Team Lead
PetSmart
El Paso, TX
05.2019 - 04.2025
- Maintained inventory accuracy by receiving, stocking, organizing, and replenishing merchandise.
- Assisted customers with product selection while delivering exceptional customer service.
- Trained new team members on product knowledge, sales techniques, and operational procedures.
- Protected company assets through inventory control and merchandise accountability.
- Handled confidential customer information while following company policies.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Recognized as Employee of the Month on multiple occasions for outstanding performance
Lead Sales Associate/Cashier
The Sports Authority
El Paso, TX
08.2016 - 06.2019
- Supervised four associates within the department and assisted management with daily operations.
- Coordinated inventory replenishment and merchandise organization.
- Delivered exceptional customer service and resolved customer concerns.
- Assisted with employee training and performance coaching.
- Ensured department standards were consistently maintained.
- Recognized as Employee of the Month for leadership and performance.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
Customer Service Cashier
The Chihuahuas Team Shop
El Paso, TX
03.2016 - 09.2017
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained product knowledge to assist customers with purchases and inquiries effectively.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
Bachelor of Arts - Public Relations
The University of Texas At El Paso
El Paso, TX12-2021
High School Diploma -
Coronado High School
El Paso, TX06-2015
Skills
- Leadership & Personnel Management
- Workplace Investigations
- Incident & Disciplinary Report Writing
- Conflict Resolution & De-escalation
- Policy & Procedure Enforcement
- Critical Thinking & Decision Making
- Team Development & Coaching
- Inventory & Asset Management
- Cash Handling & Financial Accountability
- Customer & Public Relations
- Training & Employee Development
- Microsoft Office Suite
- Bilingual (English & Spanish)
- Valid Texas Class C Driver License
Certification
- Increased mandatory state inspection scores from the 70% range to consistent scores in the 90% range.
- Employee of the Month (Multiple Occasions) — PetSmart
- Employee of the Month — The Sports Authority
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
District Manager
Subway Restaurants
04.2025 - Current
Sales Associate/Merchandise Stocker/Cashier Team Lead
PetSmart
05.2019 - 04.2025
Lead Sales Associate/Cashier
The Sports Authority
08.2016 - 06.2019
Customer Service Cashier
The Chihuahuas Team Shop
03.2016 - 09.2017
Bachelor of Arts - Public Relations
The University of Texas At El Paso
High School Diploma -
Coronado High School