Kenneth Raines
Crestview
Summary
Kenneth is a very outgoing and motivated person who is driven to perform. Kenneth has an extensive background in military service and understands the world and its views. Kenneth excels in his verbal communication skills and relatability with other people, understands technology and the advancement of such. Kenneth has 3+ years in customer service industry and the ability to handle multiple tasks at one time. Kenneth is skilled in understanding machinery and how to operate it and is an open book to learning new skills. Kenneth is always willing to help teammates complete assignments, being a positive role model for everyone he has contact with. Kenneth brings a positive attitude to team settings and boosts moral.
Overview
30
30
years of professional experience
Work History
Inventory Control Specialist
Richey's East
Pensacola
11.2024 - Current
- Ensure product pricing and quantity is adequate for store.
- Ensure product knowledge and assist guests in making choices in accordance with their needs.
Call Center Representative
Okaloosa Gas District
Valparaiso
08.2024 - 11.2024
- Handle customer calls regarding beginning service, ending service, inside and outside gas leaks.
- Scheduling marketing representative appointments.
- Scheduling service calls.
- Assist customers with paying bills and answering questions regarding service.
Call Center Representative
NTHERM, LLC
Clearwater
06.2024 - 08.2024
- Outbound sales calls selling energy, natural gas and electric.
- Customer service calls, product explanation and 100% customer satisfaction.
Lead Inspector
King Laboratories
Tampa
09.2023 - 08.2024
- Physically sample, measure, and take the temperature of shore tanks utilizing a variety of methods dictated by company and API procedures.
- Calculate and report quantities transferred and perform full reconciliation of same.
- Accurately complete all required reports and forms.
- Work in cooperation with client's representatives, U.S. Customs, vessel personnel, government agents and shore facility personnel to ensure accurate results are achieved.
- Maintain regular communication with office staff with reference to job status, problems, concerns, etc.
- Maintain knowledge and adhere to the latest industry and client procedures and standards.
- Provide guidance and assist in the training of Inspector Trainees.
Server
McGuire's Irish Pub
Pensacola
06.2019 - 09.2023
- Serving food and beverages in a high volume environment.
- Responsible for product knowledge, guest experience, timely service, safely serving alcoholic beverages.
Bartender/Server
On Top Of The World Communities
02.2019 - 06.2019
- Deliver a consistently high level of customer service to each client and maintain a safe environment by identifying problem clients and having them removed.
- Keep bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department.
- Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally.
- Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum.
- Develop an efficient work pace that keeps the customers at the bar and in the dining room satisfied at all times.
Bartender
On Top Of The World Communities
08.2018 - 01.2019
- Deliver a consistently high level of customer service to each client and maintain a safe environment by identifying problem clients and having them removed.
- Keep bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department.
- Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally.
- Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum.
- Develop an efficient work pace that keeps the customers at the bar and in the dining room satisfied.
Bartender
World of Beer
07.2017 - 12.2018
- Deliver a consistently high level of customer service to each client and maintain a safe environment by identifying problem clients and having them removed.
- Keep bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department.
- Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally.
- Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum.
- Develop an efficient work pace that keeps the customers at the bar and in the dining room satisfied.
Bartender
Cody's Original Roadhouse
12.2017 - 08.2018
- Deliver a consistently high level of customer service to each client and maintain a safe environment by identifying problem clients and having them removed.
- Keep bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department.
- Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally.
- Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum.
- Develop an efficient work pace that keeps the customers at the bar and in the dining room satisfied at all times.
Correctional Officer
State of Florida
03.2005 - 11.2016
- Physically patrolled and visually inspected units, yards, buildings, prisoners, prisoner property and clothing, to ensure the welfare, safety and security.
- Maintain visual surveillance of grounds by foot and from a rover vehicle.
- Complied with and enforced security procedures for keys, equipment and supplies.
- Operated control rooms, monitored and accessed gates, cameras, alarms, and video terminals, operated control panels in response to audio and visual cues and requests by staff.
- Sorting incoming mail. Handle confidential mailings. Distribute mail accurately to 3000+ inmates.
Squad Leader
US Army
01.1996 - 11.2014
- Rifle Squad Leader in a Light Infantry Company; responsible for the welfare, fitness, morale and discipline of nine Soldiers; responsible for the individual training and maintenance of their equipment; primary instructor and advisor in the matters of tactics, personnel management and junior leader development; directs his Squad's tactical employment during offensive and defensive operations; responsible for the accountability and maintenance of all assigned MTO&E equipment worth in excess of 750,000 dollars.
Education
High school - High school or equivalent
Pensacola State College
Pensacola, FLSkills
- Outbound Sales
- Hospitality
- Military Experience
- Law Enforcement
- Microsoft Word
- Typing
- Shift management
- Telemarketing
- Vehicle maintenance
- Driving
- MULTITASKING
- Cold Calling
- Restaurant management
- Data entry
Military Service
Army, United States, Staff Sergeant, 01/01/96, 11/01/14, 11B Squad Leader. Rifle Squad Leader in a Light Infantry Company; responsible for the welfare, fitness, morale and discipline of nine Soldiers; responsible for the individual training and maintenance of their equipment; primary instructor and advisor in the matters of tactics, personnel management and junior leader development; directs his Squad's tactical employment during offensive and defensive operations; responsible for the accountability and maintenance of all assigned MTO&E equipment worth in excess of 750,000 dollars.
Timeline
Inventory Control Specialist
Richey's East
11.2024 - Current
Call Center Representative
Okaloosa Gas District
08.2024 - 11.2024
Call Center Representative
NTHERM, LLC
06.2024 - 08.2024
Lead Inspector
King Laboratories
09.2023 - 08.2024
Server
McGuire's Irish Pub
06.2019 - 09.2023
Bartender/Server
On Top Of The World Communities
02.2019 - 06.2019
Bartender
On Top Of The World Communities
08.2018 - 01.2019
Bartender
Cody's Original Roadhouse
12.2017 - 08.2018
Bartender
World of Beer
07.2017 - 12.2018
Correctional Officer
State of Florida
03.2005 - 11.2016
Squad Leader
US Army
01.1996 - 11.2014
High school - High school or equivalent
Pensacola State College