Kenneth Robinson
House Springs,MO
Summary
Ambitious individual with training in problem-resolution and customer service looking for new position with room for advancement. Brings demonstrated strengths in customer retention, relationship-building and communication. Eager to achieve sales goals while further developing skills.
Overview
5
5
years of professional experience
Work History
State Farm Customer Care
Concentrix
Arnold, MO
03.2021 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and fact-finding.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
Machine Operator/ Quality Control
Western Wire
Fenton , Missouri
12.2018 - 01.2022
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and machinery to produce exceptional products for industrial needs.
- Kept detailed production records and identified hold-ups.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained equipment performance by lubricating and cleaning components.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
Farm Department Associate
Buchhiet
House Springs, Missouri
02.2021 - 08.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Cared for and maintained the environment of the chickens, ducks, geese, and rabbits that were sold in the store.
Education
Diploma - Massage Therapy
Missouri
St Louis MO06.2021
High School Diploma -
Parkway Central High School
Chesterfield MO06.1995
Skills
- Quotes and Sales
- Form Completion and Submission
- Insurance Coverage Verification
- Quote Information
Timeline
State Farm Customer Care
Concentrix
03.2021 - Current
Farm Department Associate
Buchhiet
02.2021 - 08.2021
Machine Operator/ Quality Control
Western Wire
12.2018 - 01.2022
Diploma - Massage Therapy
Missouri
High School Diploma -
Parkway Central High School
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