Bernard Mack
Bridgeville,PA
Summary
Diligent [Job Title] skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
49
49
years of professional experience
Work History
State Farm Insurance Representative
State Farm
08.1988 - Current
- Responded to customer calls swiftly to resolve issues and answer questions.
- Promoted and sold various insurance policies to individuals over 35-year period.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
- Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
Management Executive
Sears And Roebuck
04.1980 - 07.1987
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Supported regulatory compliance by overseeing audits to verify protocol adherence.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Communicated with vendors and partners to negotiate contracts and resolve financial discrepancies.
Store Manager, Sears Business Systems
Sears And Roebuck
01.1984 - 07.1987
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Systems Trainer
Sears And Roebuck
01.1982 - 12.1984
- Implemented business and technical client training on new systems and supervised software integration on client's website.
- Provided subject matter expertise on all company offerings.
- Created unique materials to support training programs.
- Communicated with sales team to maintain firm grasp of training requirements.
Internal Auditor
Sears And Roebuck
01.1980 - 12.1982
- Identified and reported audit issues.
- Documented recommendations to improve internal controls.
- Produced audit reports.
- Recommended new methods to improve internal controls and operating efficiency.
Director of Community Affairs
Sears And Roebuck
01.1978 - 12.1980
- Stayed abreast of local business development, laws and regulations impacting company operations.
- Developed and maintained positive working relationships with key stakeholders in community.
- Participated in and assumed leadership roles in local business-related organizations and activities.
- Sought out meaningful business intelligence to identify potential communities and key customers to serve.
- Oversaw team of communications and media relations professionals with focus on achieving PR results.
Division Manager
Sears And Roebuck
01.1976 - 12.1978
- Established clear and consistent policies and procedures.
- Met divisional objectives by recruiting and qualifying vendor and trade bases.
- Achieved profit and loss objectives through effective [Type] and [Type] processes.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Supervised daily planning, coordination and administration for division operations.
Retail Trainee
Sears And Robuck
08.1974 - 12.1976
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Sociology
University of Pittsburgh
Pittsburgh, PA12.1988
Skills
- Business Management
- Insurance Product Promotion
- Customer Follow-Up
- Client Account Management
- Quotes and Sales
Additional Information
President, African American Alumni Association , University of Pittsburgh (1994-1998)
- Established the endowed scholarship program for African American students
- Initiated the Appleseed Program for Students, designed to introduce middle and high school students to a broad spectrum of possible careers
- Worked directly with the Chancellor to identify prospective African American students and donors with proven results
Board Member of the Alumni Association, University of Pittsburgh (2000-2010)
- Served on Executive Committee and various committees
- Received Distinguished Alumni Award
Board Member, Macedonia Family and Community Enrichment (FACE) (2015-2019)
Mission: To encourage the development of healthy families
- Served as Treasurer
Timeline
State Farm Insurance Representative
State Farm
08.1988 - Current
Store Manager, Sears Business Systems
Sears And Roebuck
01.1984 - 07.1987
Systems Trainer
Sears And Roebuck
01.1982 - 12.1984
Management Executive
Sears And Roebuck
04.1980 - 07.1987
Internal Auditor
Sears And Roebuck
01.1980 - 12.1982
Director of Community Affairs
Sears And Roebuck
01.1978 - 12.1980
Division Manager
Sears And Roebuck
01.1976 - 12.1978
Retail Trainee
Sears And Robuck
08.1974 - 12.1976
Bachelor of Science - Sociology
University of Pittsburgh
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