Licensed insurance professional with extensive experience in sales, customer service, and client retention. Seeking a Personal Lines Customer Service Representative role to apply deep understanding of insurance products and commitment to providing top-notch service. Proven ability to resolve client issues, manage accounts, and support policy renewals. A proactive communicator with strong problem-solving skills and a track record of delivering exceptional service, ensuring client satisfaction and long-term retention.
Hi, I’m
Kenneth Robinson
Charlotte,North Carolina
Summary
Overview
8
years of professional experience
1
Certification
Work History
Sherwin Williams
Part-Time Retail Associate
07.2023 - Current
Job overview
- Delivered white-glove service to clients, ensuring high satisfaction by understanding their needs and providing personalized assistance
- Managed multiple tasks in fast-paced retail environment, including fulfilling orders, solving customer issues, and maintaining product knowledge
- Cultivated strong relationships with repeat painters, contributing to long-term loyalty and business growth.
- Maintained outreach strategy of 200 calls per month to drive repeat purchases
Self-Employed
Freelance Real Estate Video Editor
03.2021 - 01.2024
Job overview
- Acquired and retained diverse client base through exceptional customer service, driving repeat business and client referrals
- Built and maintained long-term client relationships by providing high-quality, personalized video content and attentive customer support
- Utilized strong communication and project management skills to ensure customer satisfaction and timely delivery of services.
- Amassed thousands of views and dozens of new clients for my customers by creating engaging marketing and home showcase videos
Assurance IQ
Health Insurance Sales Agent
08.2020 - 12.2022
Job overview
- Provided tailored health insurance solutions to clients, conducting detailed needs assessments and exceeding sales targets
- Assisted clients with policy renewals, endorsements, and claims processing, maintaining high level of customer satisfaction and retention
- Handled 25 inbound client calls daily, providing tailored insurance solutions while maintaining 98% customer satisfaction score.
GoHealth
Health Insurance Sales Agent
01.2019 - 03.2020
Job overview
- Sold health insurance products and provided expert guidance to clients, delivering exceptional service and support
- Assisted with renewals, processed policy updates, and supported clients with claims, ensuring their needs were met efficiently
- Consistently earned 95%+ customer satisfaction score in post-call surveys by delivering clear, concise, and empathetic customer service.
Verizon
Wireless Account Manager
06.2016 - 01.2019
Job overview
- Managed customer accounts and provided personalized support to diverse clientele of personal and business accounts, consistently exceeding sales goals
- Earned membership to Blue Blazer Club for generating over $7,000 in commission during three separate months
- Fostered long-term customer loyalty by delivering expert product knowledge and exceptional service.
Skills
- Property & Casualty Insurance License
- Customer Relationship Management
- Client Retention & Acquisition
- Policy Quoting & Rating
- Client Renewal Processing
- Policy Endorsements & Certificates of Insurance
- Claims Processing Assistance
- Strong Interpersonal & Communication Skills
- Problem-Solving & Proactive Service
- Computer Skills: Microsoft Outlook, MS Word, Adobe, DocuSign
Certification
Property and Casualty Insurance License (NC)
Timeline
Part-Time Retail Associate
Sherwin Williams
07.2023 - Current
Freelance Real Estate Video Editor
Self-Employed
03.2021 - 01.2024
Health Insurance Sales Agent
Assurance IQ
08.2020 - 12.2022
Health Insurance Sales Agent
GoHealth
01.2019 - 03.2020
Wireless Account Manager
Verizon
06.2016 - 01.2019
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork from home optionAccomplishments
Accomplishments
- Admitted to Blue Blazer Club for reaching over 7k in commissions at Verizon Wireless
- Earned award for having the highest rated customer satisfaction levels in Q3 2018 at Verizon Wireless
- Recognized for having the highest close rate of 34% for the month of October 2019 at GoHealth
Availability
See my work availability
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Available
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