Michael Fraher

Experienced personal lines insurance sales professional with a proven track record of exceeding sales targets and delivering exceptional customer service. Adept at identifying client needs, tailoring insurance solutions and effectively communicating policy details. Skilled in building and maintaining lasting client relationships through consultative selling and follow-up. Strong knowledge of various person insurance products, including auto, home, renters and umbrella coverage. Proficient in leveraging systems and sales tools to manage leads, track progress and generate reports. A dedicated team player with excellent communication, negotiation and problem solving abilities.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.