KENNETH R. WALKER
Austin,Texas
Summary
A skilled professional with expertise in Sales, Supervision, Customer Service, and Management. A strategic problem solver with a proven history of developing a strong customer base and assuring customer satisfaction. Excellent communication skills coupled with experience in technical product support and employee training.
Knowledgeable and dedicated customer service professional with extensive experience in the Airline industry. Extensive background in customer support with notable achievements in resolving customer issues efficiently and enhancing customer satisfaction.
Overview
38
38
years of professional experience
Work History
Customer Assistance Representative
American Airlines
08.2022 - Current
- Responsible for providing excellent customer service and identifying customer needs.
- Check-in and security.
- Pre-Departure.
- Flight Service.
- Baggage Handling
Sleep Expert
Mattress Firm
12.2013 - 08.2022
- Responsible for daily store management duties.
- Assist customers with direct sale purchases.
- Maintain store merchandising and marketing.
- Accountable for inventory management.
- Evaluate financial budgets and sales to maintain an 80% or higher sales success rate per budget period.
Senior Sales Support Advisor
Dell, Inc.
03.2010 - 08.2013
- Pre/post-sales support to consumers and small businesses. Retain 10-15% of acquisition business.
- Coordinate sales and service resources as needed to achieve corporate deadlines.
- Implementation of policies, as needed during post sale, i.e., customer satisfaction resolutions.
- Coordinate resources and activities as needed to achieve corporate deadlines.
- Acquisition Sales Mentor (FY 11)
- Customer Experience (CE) award winner.
Sales Agent
Vision Quest Eye Center
03.2008 - 03.2010
- Responsible for assisting clients in the office, answering phones, scheduling appointments, eye glass sales and fittings.
Warehouse Manager, Sales, Customer Service
ITW/QMI
02.2003 - 12.2007
- Company Overview: Formerly Guinn Enterprises Inc. and Engine Muscle Inc.
- Processed new orders and prepared products for distribution.
- Ordering and tracking end-of-month inventory.
- Attended national trade shows for marketing and product demonstration.
Flight Attendant
Continental Airlines
10.1987 - 12.2002
- Responsible for the continuous marketing of the airline.
- Ensuring safety of all passengers and crew, per FAA requirements.
- Performed all in-flight safety and emergency procedures and mandatory training.
- Supervise/Trained newly hired flight attendants due to seniority and a proven history with the airline.
Education
Bachelor of Business Administration - Marketing
Southwest Texas State University
San Marcos, TexasPROFESSIONAL REFERENCES
- James, Davis, Supervisor, Jm.davis@aa.com, (817) 896-2718, American Airlines
- Bernice, Flavien, Customer Service Manager, Bernice.flavien@aa.com, (254) 285-1785, American Airlines
- Joe, Fagot, District Manager, whatdoyouknowjo@gmail.com, (707) 386-1139, Mattress Firm
- Jennifer, Donohue, Sleep Expert, Jdonohue7508@yahoo.com, (512) 771-5570, Mattress Firm
- Stephanie, Trevino, Customer Assistant Representative, s.trevino22@gmail.com, (512) 925-7564, COA Public Health Educator, Austin Public Health Department
Timeline
Customer Assistance Representative
American Airlines
08.2022 - Current
Sleep Expert
Mattress Firm
12.2013 - 08.2022
Senior Sales Support Advisor
Dell, Inc.
03.2010 - 08.2013
Sales Agent
Vision Quest Eye Center
03.2008 - 03.2010
Warehouse Manager, Sales, Customer Service
ITW/QMI
02.2003 - 12.2007
Flight Attendant
Continental Airlines
10.1987 - 12.2002
Bachelor of Business Administration - Marketing
Southwest Texas State University