Latasha Harvin-Jennings

• Supported loan officers by gathering necessary documentation and maintaining client communication.
• Assisted clients in understanding Foreclosure processes and available options to mitigate financial impact.
• Processed Payoff requests, ensuring accurate and timely transactions for clients.
• Managed Escrow account funds, tracking deposits and disbursements with precision.
• Assisted clients with Deferrals, Assumptions, and Reinstatement quotes on their accounts.

• Streamlined file triage, improving efficiency.
• Enhanced client satisfaction through effective communication.
• Verified documents, reducing errors significantly.
• Resolved paperwork discrepancies, minimizing delays.
• Managed I9 documentation, ensuring compliance for 100+ records.

• Handled incoming calls and chats to assist customers with loan payments and cancellations.

• Provided solutions for declined orders and unrecognized transactions, ensuring customer satisfaction.

• Utilized data entry software such as Microsoft Excel and Google Sheets to streamline data management processes.

• Processed a high volume of data entries daily, achieving an accuracy rate of 98% while meeting tight deadlines.

• Maintained accurate records of customer interactions, ensuring data was updated in the system.

• Processed payments and updated billing info accurately.
• Assisted with water delivery inquiries.
• Ensured timely handling of customer interactions.
• Supported shipment scheduling with adherence to timelines.
• Maintained a positive brand image with high-volume inquiries.