Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
10
10
years of professional experience
Work History
Team Leader, Operations
Concentrix
FCC Tower 3 & 4, Cebu IT Park, Lahug
10.2015 - 02.2026
Led a team of 15–25 agents to enhance operational efficiency.
Implemented strategies for effective team management and performance monitoring.
Analyzed team performance metrics during weekly and monthly reviews to drive strategic development initiatives.
Implemented structured coaching sessions and development programs to improve individual and team capabilities.
Conducted weekly performance reviews with managers to align on goals and expectations.