Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Kenneth sampson

beltsville,MD

Summary

Dynamic Operations Manager with a proven track record at Ehrlich Pest Control, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective communication and conflict resolution, while driving performance improvements. Skilled in inventory management and fostering employee accountability, resulting in streamlined operations and a motivated workforce.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Operations Manager

Ehrlich Pest Control.
10.2019 - 07.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed and maintained relationships with external vendors and suppliers.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Service Manager/Branch Manager

Home Paramount
10.2015 - 09.2019
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Warehouse Coordinator

Konsyl Pharmaceutical Inc.
02.1999 - 04.2014
  • Helped keep inventory accurate by overseeing daily cycle counts.
  • Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
  • Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
  • Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
  • Ensured accurate inventory records through diligent cycle counts and regular audits.
  • Coordinated receiving process and managed dock to efficiently unload trucks.

Education

All Credited Curriculum

Homer High School
Homer, La
05-1985

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution

Certification

  • Licensed [Job Title] - [Tim
  • eframe]10=2015 to present
  • liscensed in Maryland and D.C.

Timeline

Operations Manager

Ehrlich Pest Control.
10.2019 - 07.2025

Service Manager/Branch Manager

Home Paramount
10.2015 - 09.2019

Warehouse Coordinator

Konsyl Pharmaceutical Inc.
02.1999 - 04.2014

All Credited Curriculum

Homer High School

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Kenneth sampson