DeAnthony Terrell
Rochester,NY
Summary
Utilize a strong work ethic as well as be a part of a team to increase productivity, teamwork, and customer satisfaction. A professional technician with extensive hands-on experience in troubleshooting, maintenance, and pest control procedures. Strong focus on team collaboration and achieving results. Reliable with an adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Overview
10
10
years of professional experience
Work History
Technician
Ehrlich Pest Control
06.2020 - Current
- Maintain New York State Licensed commercial and residential pest control applicator.
- Collaborated with team members to complete complex projects within established timelines.
- Increased customer satisfaction by providing prompt and accurate technical support.
- Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to company growth.
- Provided exceptional service through clear communication with customers regarding their needs and concerns.
- Trained junior technicians on best practices, improving team productivity and skill level.
- Contributed successful completion of high-stakes projects through meticulous attention to detail and task prioritization.
- Optimized equipment functionality by performing routine inspections and preventative maintenance tasks.
Lumper
FHI
04.2019 - 05.2020
- Removal of merchandise off trucks to downsize and make ready for stores
- Loading and unloading warehouse material
- Optimizing loads to ensure operational efficiency
- Identifying damages to vehicles
- Moving stock around warehouse using forklifts or other types of loading devices
- Operating forklifts, winches, and other devices
Landscaper
Rochester Lawn Care
09.2018 - 02.2019
- Maintained grounds by trimming, weeding, and general clean-up with snow removal.
- Performed planting, watering, mulching, and edging of lawns.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout each project.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
Customer Service Representative
Maximus
11.2017 - 08.2018
- Took calls from various consumers to assist and/or set up new and existing health insurance accounts through New York State of Health
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Team Member
Heritage Packaging
07.2017 - 10.2017
- Used various machines to cut, fold bags and boxes for various items
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
Team Lead
Carroll's Burger King
05.2015 - 07.2017
- Making food for customers with care and efficiency; also managed team members and ran inventory
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Education
Some College (No Degree) -
Monroe Community College
Rochester, NYSome College (No Degree) -
SUNY Brockport
Brockport, NYHigh School Diploma -
John Marshall High School
Rochester, NY06.2013
Skills
- Problem-Solving
- Teamwork and Collaboration
- Excellent and Effective Communication
- Database Navigation
- Leadership and Management
- Critical Thinking
- Active Listening
- Decision Making
- Professionalism
- Customer interaction
Timeline
Technician
Ehrlich Pest Control
06.2020 - Current
Lumper
FHI
04.2019 - 05.2020
Landscaper
Rochester Lawn Care
09.2018 - 02.2019
Customer Service Representative
Maximus
11.2017 - 08.2018
Team Member
Heritage Packaging
07.2017 - 10.2017
Team Lead
Carroll's Burger King
05.2015 - 07.2017
Some College (No Degree) -
Monroe Community College
Some College (No Degree) -
SUNY Brockport
High School Diploma -
John Marshall High School
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