Henry Camacho
FALL RIVER,Massachusetts
Summary
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom-line profits. Resourceful professional in management operations, known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies, and enhancement of team performance. Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations, and increase productivity. Decisive and resourceful team builder, versed in sales, management, and process improvement. Possesses in-depth industry trend knowledge and shifts, to offer valuable insights on opportunities for new growth and business expansion.
Overview
8
8
years of professional experience
Work History
Operations Manager
Ehrlich pest control (Rentokil)
, Massachusetts
06.2024 - Current
- I am a part of the operations team; I oversee eight technicians and a large area of Massachusetts.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Implemented successful business strategies to increase revenue and target new markets.
- Measured and reviewed performance via KPIs and metrics.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Collaborated with team leaders on quality audits.
Store Manager
Firestone Complete Auto Care
Fall River, MA
12.2022 - 06.2024
- My daily duties consist of teammate management, setting up my team for success by time management, and prioritizing the duties in our shop.
- Developed relationships with suppliers to negotiate better prices.
- Established customer service standards and monitored staff compliance.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Organized promotional events to increase product awareness.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Service Manager
Firestone Complete Auto Care
Gadsden, AL
08.2022 - 12.2022
- I am part of the Gadsden, AL, store as their Service Manager.
- I oversee three maintenance technicians, as well as one SS position and one general service technician.
- Pitched in to complete various duties during peak periods or employee absences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- My daily duties consist of teammate management, setting up my team for success by time management, and prioritizing the duties in our shop.
- I take care of inventory and stock replenishment
- I also maintain cars by doing many of the specialized jobs we offer, like flat repairs, oil changes, and many more.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
- Another part of my job is helping out with customers, preparing tickets, and communicating any issues, or answering questions our customers might have.
Pest Control Tech
Modern Pest Control
, Rhode Island
03.2021 - 08.2022
- I worked for Modern Pest Control as a pest control technician and Service Manager. I held a Rhode Island and Massachusetts pest control license. My day-to-day operations involved going to the scheduled appointments for the day and maintaining and planning new and existing pest control plans in our residential and commercial properties. Customer service played a huge role in not only gaining trust with existing clients but also in gaining trust with potential new clients.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
- Performed follow-up visits to monitor the effectiveness of treatments and make adjustments as necessary.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
14T
US Army
01.2019 - 03.2021
- Part of the Patriot Missile System team that maintains and operates a technologically advanced system, which consists of an engagement control system, electronic power plant, and communication relay group.
- I also operated a tractor-trailer truck that uses a fifth-wheel connection to a kingpin trailer.
- Led and managed a team of six other individual soldiers.
- Completed and granted 60 hours of college credits, as well as awarded 6 awards, and separated from the military with an honorable discharge.
- Maintained updated knowledge through continuing education and advanced training.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Forklift Operator/Shift Supervisor
BJ's Warehouse Club
, Massachusetts
01.2017 - 12.2018
- Adhered strictly to company policies concerning operation of material handling equipment.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Transported material to correct locations and documented inventory changes.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- I departed from working here due to joining the U.S. Army.
Education
Bachelor of Science - Computer Science And Informational Technology
University of Maryland Global Campus
01-2024
Skills
- Microsoft Office
- Troubleshooting
- Forklift operation
- Kingpin trailer
- Microsoft office suite expert
- Management information systems
- Cable-operated cranes
- JavaScript
- Computer Repair
- Team management
- Performance evaluation
- Business and operations management
- Purchasing and planning
- Account recordkeeping
- Leadership
- Security clearance - secret
- Project management
- Inventory management
- KPI analysis
- Team leadership
- Quality assurance
- Time management
- Vendor negotiation
- Organizational skills
- Workflow optimization
- Employee engagement
Awards
- 6X Army Achievement Medal
- 2X Certification of Achievement
Certificates
- 60 hours of College courses through the Military
- 4 college credits from the Vocational program of Woonsocket
- Completion of the Basic leadership course from the military
Licenses
- Pest Control
- CDL-Through military
- Forklift and crane operations
- Python
- C++
- JavaScript
Languages
English
Professional
Spanish
Professional
Timeline
Operations Manager
Ehrlich pest control (Rentokil)
06.2024 - Current
Store Manager
Firestone Complete Auto Care
12.2022 - 06.2024
Service Manager
Firestone Complete Auto Care
08.2022 - 12.2022
Pest Control Tech
Modern Pest Control
03.2021 - 08.2022
14T
US Army
01.2019 - 03.2021
Forklift Operator/Shift Supervisor
BJ's Warehouse Club
01.2017 - 12.2018
Bachelor of Science - Computer Science And Informational Technology
University of Maryland Global Campus
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