Kenneth Schmansky
Macomb,MI
Summary
Dynamic Assistant Manager at Salsarita's Fresh Mexican Grill with a proven track record in customer service and cash management. Enhanced team productivity through effective staff training and development, fostering a collaborative environment. Achieved significant improvements in customer satisfaction by resolving issues promptly and building strong customer connections.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Assistant Manager
Salsarita's Fresh Mexican Grill
12.2016 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Grocery to Go Manager
Moveable Feast
06.2006 - 08.2008
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Assistant Sales Manager
Big Lots
02.2002 - 01.2006
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Trained new associates in successful sales and performance strategies.
- Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
- Managed inventory levels to meet sales demands without overstocking.
Supervisor
Office Movers Inc
04.1993 - 03.2001
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Observed packing operations to verify conformance to specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
No Degree - Automotive Engineering
Macomb Community College
Warren, MISkills
- Customer service
- Cash Management
- Collaborative Team Management
- Informed Decision-Making
- Prioritization Skills
- Customer relations
- Staff training and development
- Team Leadership
- Task delegation
- Building Customer Connections
Certification
- ServSafe Food Protection Manager Certification
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time off401k matchWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant Manager
Salsarita's Fresh Mexican Grill
12.2016 - 09.2024
Grocery to Go Manager
Moveable Feast
06.2006 - 08.2008
Assistant Sales Manager
Big Lots
02.2002 - 01.2006
Supervisor
Office Movers Inc
04.1993 - 03.2001
No Degree - Automotive Engineering
Macomb Community College
Similar Profiles
Christie SmithChristie Smith
Team Member at Salsarita's Fresh Mexican GrillTeam Member at Salsarita's Fresh Mexican Grill
CATINA BETTSCATINA BETTS
Team Member/Cashier at Salsarita's Fresh Mexican GrillTeam Member/Cashier at Salsarita's Fresh Mexican Grill
Maria L Romero ZimmermanMaria L Romero Zimmerman
Assistant Store Manager at Cabo Fresh Mexican GrillAssistant Store Manager at Cabo Fresh Mexican Grill
Neveen JolaghNeveen Jolagh
Registered Nurse at Corewell Health HospitalRegistered Nurse at Corewell Health Hospital
Ded MarkuDed Marku
Custodian at ABM IndustriesCustodian at ABM Industries