Kenneth Shelton
Cullman,AL
Summary
Dedicated professional with a solid background in diesel service and furniture repair. Known for strong leadership and customer service abilities, driving process improvements and enhancing team performance to achieve service excellence.
Overview
36
36
years of professional experience
Work History
Diesel Service Technician
Legacy Mechanical Services, LLC
Cullman, AL
10.2024 - Current
- Conducted routine maintenance and repairs on diesel engines, ensuring optimal performance.
- Implemented preventive maintenance schedules to enhance equipment reliability and longevity.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
Furniture Warranty & Repair Senior Manager
Badcock & More Furniture
Mulberry, FL
05.1990 - 10.2024
- Led cross-functional teams to enhance operational efficiency and customer satisfaction.
- Mentored and trained junior managers, fostering leadership skills and promoting a culture of continuous improvement.
- Implemented data-driven decision-making processes to align business strategies with market trends and customer needs.
- Analyzed operational metrics to identify areas for process improvements, resulting in enhanced productivity and reduced costs.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Oversaw expansion into new markets, conducting market research and adapting strategies to meet local needs.
- Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed 3 junior managers and 36 satellite technicians, covering 8 states.
Education
High School Diploma -
Hanceville High School
Hanceville, AL1983
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
Timeline
Diesel Service Technician
Legacy Mechanical Services, LLC
10.2024 - Current
Furniture Warranty & Repair Senior Manager
Badcock & More Furniture
05.1990 - 10.2024
High School Diploma -
Hanceville High School