Nicholas Cross
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
9
9
years of professional experience
Work History
Diesel Service Technician
Beach Ford
09.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Cyber Security
United States Marine Corps
09.2019 - 09.2023
- Played a key role in the successful completion of various technical projects related to enhancing the organization''s cybersecurity posture.
- Collaborated with cross-functional teams to design and implement comprehensive cyber security measures for various projects.
- Assisted in developing company-wide cyber security policies, raising awareness about best practices amongst employees.
- Implemented robust security measures to safeguard sensitive information and protect against cyber threats.
Rental Clerk
Windham Mountain Resort
11.2015 - 03.2019
- Enhanced customer satisfaction by efficiently processing rental applications and contracts.
- Conducted regular inspections of rental equipment, ensuring safety and compliance with regulations.
- Greeted customers at rental counter and initiated communication to determine service needs.
- Evaluated customer satisfaction with products and services upon return of rental, taking action to remedy complaints when necessary.
- Assessed clients'' needs accurately to recommend suitable rental options matching their requirements.
- Streamlined inventory management for optimal availability and faster turnaround times.
- Ensured timely delivery and pick-up of rental items, enhancing overall customer experience.
Education
Certificate - Diesel Engineering
Horry-Georgetown Technical College
Conway, SC08.2024
High School Diploma -
Roxbury Central School
Roxbury, NY06.2019
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Work with Minimal Supervision
- Valid Driver's License
- Mechanical abilities
- Troubleshooting skills
- Flexible and Adaptable
- Problem and Issue Resolution
- Punctual and Reliable
- Equipment Troubleshooting
Timeline
Diesel Service Technician
Beach Ford
09.2023 - Current
Cyber Security
United States Marine Corps
09.2019 - 09.2023
Rental Clerk
Windham Mountain Resort
11.2015 - 03.2019
Certificate - Diesel Engineering
Horry-Georgetown Technical College
High School Diploma -
Roxbury Central School
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