Kenneth Simpson

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Built strong relationships with customers through positive attitude and attentive response.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

Managed the warehouse and delivery department for a three location furniture retailer In Toledo, Oh. I held several positions in my 25 plus years with the company, the final 10 as Warehouse/Del'y Mgr. until the company moved all non retail operations to Columbus, Oh in 2014.