Kenneth Simpson Jr
Chicago,IL
Summary
At ShowPlace ICON Theatres at Roosevelt Collection, I excelled in enhancing team efficiency and safety, mastering tasks rapidly for optimal performance. Known for exceptional customer service and product knowledge, I significantly contributed to increased sales and customer satisfaction. My adeptness in complaint resolution and sales, coupled with a positive attitude and teamwork, drove our success.
Overview
2
2
years of professional experience
Work History
Team Member
ShowPlace ICON Theatres at Roosevelt Collection
07.2022 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Monitored and verified merchandise for proper prices and labels.
- Developed marketing materials to promote in-store events and special promotions.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Increased sales through effective product placements and persuasive communication skills.
- Participated in community events, strengthening store's local engagement and reputation.
Education
Biology - Biology
East West University
Chicago, ILSkills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Cash Handling
- Cleaning
- Flexible Schedule
- Leadership Qualities
- Workplace Safety
- Money Handling
- Heavy Lifting
- Safety understanding
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Team Member
ShowPlace ICON Theatres at Roosevelt Collection
07.2022 - 07.2024
Biology - Biology
East West University
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