Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kenneth Soto

Las Vegas ,NV

Summary

Effective Sr. Leader with highly developed skills in driving KPIs while maintaining a high level of engagement across all teams. Hands-on experience managing exceptional customer service by enforcing quality standards, analyzing data to identify gaps, recommending process improvements and working on solutions.

Overview

26
26
years of professional experience

Work History

Sr. Unit Manager/Principal Associate

Capital One
Las Vegas, NV
04.2007 - 01.2024
  • Developed and implemented operational plans to improve efficiency, productivity and quality of work.
  • Monitored staff performance and provided feedback to ensure high standards were met.
  • Conducted regular meetings with team members to discuss progress on projects and objectives.
  • Implemented changes in policies and procedures to ensure compliance with organizational regulations.
  • Provided guidance and support to subordinate managers in order to meet departmental goals.
  • Assessed team training needs and arranged for appropriate training sessions for employees.
  • Established effective communication channels between all departments within the organization.
  • Participated in weekly team meetings to discuss goals and strategies.
  • Built and maintained relationships with peers and upper management to drive team engagement.

Regional Manager

Universal Fidelity LP
Las Vegas, NV
03.1998 - 08.2006
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Monitored team progress towards achievement of goals and objectives set forth by executive management.
  • Provided mentorship and coaching to staff members throughout the region as needed.
  • Trained staff on product knowledge, collection techniques and strategies.
  • Ensured compliance with all applicable laws related to employment practices within the region.
  • Collaborated closely with Human Resources department on matters related to employee relations.
  • Reviewed monthly reports from the corporate office regarding collection figures and other metrics.
  • Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
  • Hired talented, trainable team members and drove new business strategies to grow revenues.

Education

High School Diploma -

John A Rowland High School
Rowland Heights, CA
06-1987

Some College (No Degree) -

Mt. San Antonio College
Walnut, CA

Skills

  • Vast experience in the risk recovery industry servicing a variety of portfolios
  • Key Performance Indicators
  • Staff Training and Development
  • Organizational Development
  • Operations Management
  • Quality Control
  • Regulatory Compliance
  • Proficient with computer programs that include Google Suite and Microsoft Applications

Accomplishments

  • 2023 Hispanic Leadership Development Program Graduate.
  • Recognizing Outstanding Leadership & Engagement (ROLE) Award recipient.

Timeline

Sr. Unit Manager/Principal Associate

Capital One
04.2007 - 01.2024

Regional Manager

Universal Fidelity LP
03.1998 - 08.2006

High School Diploma -

John A Rowland High School

Some College (No Degree) -

Mt. San Antonio College

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Kenneth Soto