Kenneth Spurling
Barrington,RI
Summary
CORPORATE LOSS PREVENTION PROFESSIONAL Dynamic, exacting, results-driven professional with a multi-year track record of success, expanding responsibilities, and results consistently surpassing corporate expectations. Expertise in operations planning and management, procedural development, staff development and supervision, investigation management, and key account management. An astute analyst and strategic thinker, consistently optimizing performance while maintaining superior customer satisfaction and loyalty. Articulate, persuasive, persistent, and skilled negotiator and interviewer, cultivating productive relationships with clients, colleagues, and law enforcement agencies. Versatile business leader bringing twenty nine years of experience as accomplished loss prevention professional. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in Loss Prevention.
Overview
32
32
years of professional experience
1
1
Certification
Work History
President
New England Organized Retail Crime Alliance (NEORCA)
01.2013 - Current
- Lead a group of eight retail and law enforcement professionals promoting awareness and communication to build ORC cases in New England
- Organize virtual calls and meetings with law enforcement and retailers, including local PD, State Police, HSI, and FBI
- Organize and lead yearly ORC workshops and NESPIN to train law enforcement on ORC trends and case building.
Sr. District Loss Prevention Manager / ORC Investigator
SEPHORA USA, Inc.
New England / U.S.
01.2007 - Current
- Protect assets at twenty-five retail stores throughout New England
- Lead the Safety and Organized Retail Crime program for the US
- Build and support effective LP teams, including Area Loss Prevention Investigator and ten Store Loss Prevention Investigators
- Initiate and document internal investigations, complete interviews/interrogations, and utilize exception reports and remote CCTV access
- File police reports and testify in court for internal theft cases
- Collect intelligence on ORC trends to prevent/deter significant theft or fraud
- Collaborate with business partners and law enforcement to solve ORC investigations
- Conduct Safety Essentials training and operations audits
- Highlights: Most improved shrink reduction by dollars over four years
- Exceeded internal case shrink objectives each year, including increased theft admissions
- Created and developed Sephora’s ORC program with a 96% increase in ORC case closures from 2022 to 2023
- Successfully closed two ORC cases within thirty days, with a million-dollar impact and $100K recovery
- Track record of yearly results with Non-Productive Detainment incidents by LP team
- Top performance yearly with DE&I objectives.
National Accounts Manager
UNIVERSAL SURVEILLANCE SYSTEMS
New England / Mid Atlantic
01.2005 - 01.2007
- Managed over twenty key corporate accounts, generating $12 Million in annual revenue
- Built strong client relationships to provide cost-effective security solutions
- Performed thorough analysis of client facilities and recommended security systems integration
- Highlights: Boosted sales significantly between 2005 and 2006, generating over $1,000,000
- Built trust and partnership with a major global retailer, earning their CCTV business
- Assisted a major account in identifying a large internal theft issue.
District Loss Prevention Manager
LORD & TAYLOR
01.1996 - 01.2005
Loss Prevention Manager
SEARS, ROEBUCK & COMPANY
01.1993 - 01.1996
Skills
- Process Development
- Program Analysis & Improvement
- Staff Training & Development
- Investigatory Management
- Surveillance
- Apprehension
- Interview / Interrogation
- Legal & Safety Compliance
- Cost Reduction
- Risk Analysis
- Reporting
- Expert Witness
- Leadership Team Building
Certificateslicenses
- Nonviolence Crisis Intervention Certified Instructor
- Certified Forensic Interviewer
Specializedtraining
- Non-Aggressive Compliance
- Dimensional Management Training
- Workplace Violence
- Use of Force
- DiSC
- Sexual Harassment Awareness
- Fire Protection & Safety
- Active Shooter
- Interview & Interrogation Techniques Advanced & Telephone Interview – Wicklander-Zulawski & Associates
- The Reid Technique Interview & Interrogation - Advanced
- Introduction to Criminal Justice – Westfield State College
References
Available upon request.
Certification
- Wicklander-Zulawski Advanced Interview and Interrogation
- Certified Forensic Interview
- John E. Reid Interviewing and Advance Interrogation Techniques
Timeline
President
New England Organized Retail Crime Alliance (NEORCA)
01.2013 - Current
Sr. District Loss Prevention Manager / ORC Investigator
SEPHORA USA, Inc.
01.2007 - Current
National Accounts Manager
UNIVERSAL SURVEILLANCE SYSTEMS
01.2005 - 01.2007
District Loss Prevention Manager
LORD & TAYLOR
01.1996 - 01.2005
Loss Prevention Manager
SEARS, ROEBUCK & COMPANY
01.1993 - 01.1996
- Wicklander-Zulawski Advanced Interview and Interrogation
- Certified Forensic Interview
- John E. Reid Interviewing and Advance Interrogation Techniques