Open To Work
Kenneth Stevens
SMITHFIELD
Summary
Proficient Senior Repair Tech with a strong focus on diagnosing and repairing sewing machines. Known for implementing quality control measures and mentoring junior technicians to enhance team efficiency.
Overview
21
21
years of professional experience
Work History
Senior Repair Tech
'My Girlfriends Quilt Shoppe'
02.2013 - 01.2026
- Diagnosed and repaired sewing machines, ensuring optimal functionality for production processes.
- Mentored junior technicians, enhancing team skills and improving repair turnaround times.
- Implemented quality control procedures, reducing defect rates in finished products.
- Managed inventory of repair parts, optimizing sourcing and reducing costs for operations.
Senior Engineer Manager
Campbell Scientific
12.2004 - 09.2012
- Provided Customer Support for utilization of Dataloggers for scientific measurements on Automobiles, Bridges and other structures.
- Interface with customers via phone, emails and on-site meetings. Develop action plans
- Managed Customer Solutions for problems with a team of 5 members. Development of advanced scientific instruments for environmental monitoring.
- Implemented process improvements, increasing operational efficiency in product development cycles.
- Collaborated with cross-functional teams to align project objectives with client requirements.
Education
Master of Science - Electrical Engineering
Syracuse University
Syracuse, UT06-1974
Skills
- Basically met with customers and understood their problems and then re-align, re-timed and replaced components
- Sewing Machine Software installation
- Excellent Phone Etiquette, Very Good Listener
- Excellent Communicator
- Quick Learner for understanding problems
- Very Personal, Professional in dealing with each customer with empathy and patience
- Microsoft Office Fluency
- Self-Discipline, Time Management, Independent and Accountability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Repair Tech
'My Girlfriends Quilt Shoppe'
02.2013 - 01.2026
Senior Engineer Manager
Campbell Scientific
12.2004 - 09.2012
Master of Science - Electrical Engineering
Syracuse University