Public adjusting leader with 17 years of experience in sinkhole claims policy analysis and regulatory compliance. Manages complex claim disputes and strengthens client relations through clear communication. Produces thorough documentation and negotiation support to advance claim outcomes.
Overview
1
1
Certification
52
52
years of professional experience
Work History
Principal Owner
(SPA) Sinkhole Public Adjusting, LLC
New Port Richey, FL
07.2007 - 12.2024
Supported public adjusting operations for sinkhole property claims.
Handled client communication during complex sinkhole claim disputes.
Guided property owners through claim filing and document preparation.
Assessed damage inspections and policy coverage for client cases.
Reviewed and revised operating procedures to meet applicable laws and regulations.
Built and carried out sales strategies to support business goals.
Held regular staff meetings to review project progress and set goals.
Sold agency to Poe and Associates a Public Traded Insurance Agency in 1993.
President
(KFC) Kluckers Fried Chicken
Greenwood, SC
07.2004 - 07.2007
Directed daily restaurant operations for independent dining establishment
Managed staff hiring, scheduling, and training across service teams
Oversaw food safety, sanitation, and health code compliance
Coordinated supplier orders, inventory control, and stock rotation
Handled customer concerns and resolved service issues promptly
Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
Monitored customer feedback to ensure satisfaction with menu items and services provided.
Ensured compliance with local health codes and safety regulations.
President
Ken Thomas Insurance Agency, Inc
Jupiter, Florida
01.1980 - 12.1993
Directed agency operations for independent insurance services at Ken Thomas Insurance Agency, Inc.
Developed business strategies for personal and commercial insurance growth.
Represented Ken Thomas Insurance Agency, Inc. in community and client relations.
Reviewed agency finances, budgets, and operational controls.
Guided staff performance, training, and daily workflow priorities.
Ensured compliance with insurance regulations and agency procedures.
Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
Monitored market trends and adjusted strategies accordingly.
Represented the company in industry events, conferences, and public engagements.
Identified new business opportunities through market research.
Assistant to Candidate for Governor
Senator Jerry Thomas
Jupiter, Florida
06.1973 - 11.1974
Flew around the State of Florida with the candidate on daily campaign visits.
Assisted the candidate with introductions to supporters while visiting various events.
Spoke with supporters at campaign events allowing for geniune feedback.
Kept the candidate on schedule for daily events.
Daily candidate briefings regarding feedback received daily of which we called the Pulse.
Spent time with Governor Ronald Reagan during a fund raiser he did for the candidate.
Spent time with the press who flew with us on some of the campaign events.
Developed valuable communication skills meeting with people from all walks of life around the State.
Education
Bachelor of Science - Finance
Florida State University
Tallahassee, FL
05-1978
Skills
Sinkhole claims
Public adjusting
Claims documentation
Claim negotiation
Policy analysis
Regulatory compliance
Claims analysis
Sales management
Client relations
Certification
Real Estate Broker licensed in Florida, North Carolina and South Carolina
Licensed Property/Casualtyand Public Adjuster in Florida