Kenneth Thompson

Extreme Communication

05.2003 - Current

Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Optimized system performance thorough testing and analysis.
Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Performed complex mechanical alignments and equipment calibration to meet quality standards.
Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Reduced downtime for machines through proactive identification and resolution of technical issues.
Suggested specialized fixtures, test equipment and procedures for failure analysis.
Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
Tracked and recorded parts and labor costs related to each service call.
Tested systems, noting issues and completing preventive maintenance.