Kenneth Tisdale
TAMPA,FL
Summary
Dedicated banking professional with ahistory of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Fraud Specialist
Bank Of America
Tampa, FL
2021.05 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Collections Specialist
Bank Of America
Greensboro, North Carolina
2018.08 - 2021.05
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Collected on PPP Loans
Retail Banker II
Wood Forrest Bank
Greensboro, NC
2017.08 - 2018.08
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
Technical Support Representative
Microsoft
Greensboro, NC
2015.08 - 2016.08
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Car Sales Consultant
Carmax
Greensboro, NC
2014.07 - 2015.07
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Car Rental Agent
Avis Budget Group
Greensboro, NC
2014.03 - 2014.06
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
Security Guard
ERMC
Greensboro, NC
2011.11 - 2014.02
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
No Degree - Cyber Security
University of Arizona Global Campus
Arizona High School Diploma -
Page High School
Greensboro, NC05.2009
Skills
- Customer Inquiries
- Service Quality
- Complex Problem-Solving
- Cancellation Processing
- Credit Card Fraud
- Outbound Calls
- Fraud Prevention and Detection
- Telephone Etiquette
- Reading Comprehension
- Customer Accounts Management
- Active Listening Skills
- LexisNexis Accurint
Timeline
Fraud Specialist
Bank Of America
2021.05 - Current
Collections Specialist
Bank Of America
2018.08 - 2021.05
Retail Banker II
Wood Forrest Bank
2017.08 - 2018.08
Technical Support Representative
Microsoft
2015.08 - 2016.08
Car Sales Consultant
Carmax
2014.07 - 2015.07
Car Rental Agent
Avis Budget Group
2014.03 - 2014.06
Security Guard
ERMC
2011.11 - 2014.02
No Degree - Cyber Security
University of Arizona Global Campus
High School Diploma -
Page High School