Shanita Fobbs

To obtain a career utilizing my professional experience, customer services skills and interpersonal skills accumulated over the years of my work experience. SUMMARY OF QUALIFICATIONS Proficient in word processing applications using Windows Microsoft Office programs, i.e.… MS Words, Excel, PowerPoint and Access Customer Service, Multi-tasking ability, Interpersonal Skills Effective Communication up and down the chain of leadership Client Privacy and Sensitivity Confident in making difficult decisions under pressure in stressful situations Type: 64 wpm Works well with and communicate effectively with customers from diverse cultures & backgrounds Possess strong written/oral communication skills Well organized, self-starter, detail oriented, and a team player Acknowledged as a professional in working in fast-paced environments demanding strong organizational, technical, and interpersonal skills Customer oriented greeting in a friendly manner, giving them full and individual attention Takes time to fully answer a question or by referring them to the appropriate subject matter expert Greet and assists visitors; answer phone calls and relay information to the appropriate associate Adaptability and superior multi-tasking experience