Kenneth Towry
Mableton,GA
Summary
“My name is Kenneth Towry – break-fix technician for Promethean. I’ve been working for this organization for a year and a half, getting my feet wet in the IT world. My main responsibility has revolved around repairing smart boards, but I’m well equipped to support all types of main stream technologies. My biggest strength revolves around my problem-solving skills – I work hard to overcome barriers and do not stop until a problem is fixed. I am junior in my career, but ready to explore new avenues in the IT support world.”
Overview
3
3
years of professional experience
Work History
IT Break-fix Technician
Promethean
Acworth, GA
08.2022 - Current
- Troubleshot devices to identify and solve issues with hardware or software performance
- Identified hardware issues caused by component failures using approved diagnostic tools
- Documented repairs, replacements and maintenance activities to enable tracking history and maintain accurate records
- Collaborated with team members to minimize delays and malfunctions
- Formulated and submitted service reports, informing management of installation updates
- Helped with development of standard operating procedures, establishing safe practices in equipment operation
Sales Associate
OfficeMax
Mableton, GA
03.2021 - 06.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Mceachern High School
Powder Springs, GA12.2019
Some College (No Degree) - Computer Networking
Chattahoochee Technical College
Marietta, GASkills
- Repairs and corrections
- Computer skills
- Organizational skills
- soldering
- Troubleshooting
- Critical thinking
- Analytical
- People skills
- Multitasking
Custom
- Reference line 1: Mr Gonslaves
Phone number: 718-371-8362
Relationship: Family friend
- Reference line 2: Mr Alan
Phone number: 470-303-7407
Relationship: Previous employer
- Reference line 3: Mr Nelson
Phone number: 517-331-6683
Relationship: Previous employer
Timeline
IT Break-fix Technician
Promethean
08.2022 - Current
Sales Associate
OfficeMax
03.2021 - 06.2022
High School Diploma -
Mceachern High School
Some College (No Degree) - Computer Networking
Chattahoochee Technical College
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