KENNETH TROY
Auburn,WA
Summary
Senior transit operations leader with 20+ years at King County Metro, including executive-level base operations leadership and countywide incident command. Deep expertise in large-scale fleet and asset management ($100M+), labor relations in unionized environments, and regulatory compliance. Proven record of driving service reliability, safety performance, and operational excellence aligned with regional mobility and sustainability goals.
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Transit Control Center (TCC) Coordinator
King County Metro
Seattle, WA
- Directed real-time incident command and emergency response for countywide service disruptions, prioritizing passenger safety and continuity of operations
- Coordinated large-scale service adjustments for major regional events and unplanned incidents in collaboration with multi-agency partners
First-Line Supervisor
King County Metro
Seattle, WA
- Supervised, coached, and evaluated frontline operators, improving on-time performance and customer service outcomes
- Served on the Safety Awareness Committee, contributing to protocols that reduced preventable accidents across assigned divisions
Acting Transit Chief of Base Operations
King County Metro
Seattle, WA
11.2023 - 04.2024
- Provided executive oversight of daily operations at a major transit base, leading a diverse, unionized workforce and managing a multi-million-dollar operating budget
- Partnered with senior leadership to achieve and sustain 99.5%+ service reliability, supporting countywide mobility and performance objectives
- Led labor relations and personnel administration within complex union contracts, reinforcing accountability, safety, and operational discipline
Coach Operator
King County Metro
Seattle, WA
01.2005 - 01.2018
- Delivered safe, reliable transit service for 13 years with consistent performance recognition
- Earned multiple Service Excellence and Safe Driving Awards, including 13+ years accident-free
Skills
- Strategic Leadership: Executive base management, transportation demand management (TDM), master planning, stakeholder collaboration
- Operations & Assets: Multi-modal transit operations, fleet and facilities oversight ($100M), workforce and resource planning
- Safety & Compliance: FTA regulations, labor relations, emergency management (NIMS / ICS), incident command
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
Certification
- Multiple Service Excellence Awards
- Safe Driving Awards (13+ years accident-free)
- Incident Command System (ICS) Certification
- Safety Awareness Committee Member
- Valid Washington State Driver’s License
Timeline
Acting Transit Chief of Base Operations
King County Metro
11.2023 - 04.2024
Coach Operator
King County Metro
01.2005 - 01.2018
First-Line Supervisor
King County Metro
Transit Control Center (TCC) Coordinator
King County Metro
EDUCATION & PROFESSIONAL DEVELOPMENT
- Transit Management & Operations Training
- Labor Relations & Regulatory Compliance Training