Kenneth Unser
Sumas,WA
Summary
Focused Store/ Service Manager versed in all aspects of running a retail and service shop, including opening and closing procedures, invoicing. Keep operations efficient, productive and on-track to consistently meet and exceed expectations.
Overview
1
1
year of post-secondary education
19
19
years of professional experience
Work History
Service and Retail store manager
Norwest Hydraulic
Lynden, Washington
02.2017 - Current
Managed Norwest Hydraulic retail floor, showroom, and counter operation.
- Managed shop operations and responded to customer inquiries on-site. Coordinated parts orders, managed inventory control, processed customer orders, and generated sales..
- Supervised staff scheduling, training, and daily task assignments.
- Oversaw replenishment of hydraulic parts to maintain optimal inventory levels.
Parts/Service Manager
Littau Harvester
Lynden, Washington
01.2008 - 02.2017
Coordinated parts orders with vendors to fulfill service repairs and meet customer equipment requirements.
- Scheduled service work and aligned parts availability with repair requests.
- Managed parts and service ordering for customer Raspberry/Blueberry harvesters, including minor fabrication projects to ensure operational efficiency.
- Communicated with technicians to match repair needs with correct replacement parts.
- Supported customers with parts selection, availability, and order status updates.
- Addressed and resolved customer complaints promptly, enhancing customer satisfaction.
- Created invoices and maintained accurate records of customers' orders.
Education
Certificate Of Completion And Excellence - Advanced Pipewelding And Blueprint Reading
Bellingham Technical College
Bellingham, WA 03.2004 - 06.2005
Lynden High School
Lynden, WaSkills
- Retail operations
- Inventory control
- Staff scheduling
- Inventory management
- Weld and Fabrication
- Hydraulic component identification
- Customer service
Affiliations
Love the outdoors, anything from camping fishing and hunting. I also enjoy archery, softball, baseball, football.
References
References available upon request.
Timeline
Service and Retail store manager
Norwest Hydraulic
02.2017 - Current
Parts/Service Manager
Littau Harvester
01.2008 - 02.2017
Certificate Of Completion And Excellence - Advanced Pipewelding And Blueprint Reading
Bellingham Technical College
03.2004 - 06.2005
Lynden High School