Kenneth Urmy
Spring,TX
Summary
Experienced specialist with strong problem-solving abilities and technical expertise, adept at both independent work and collaborative team environments. Skilled in day-to-day management and precise financial analysis, with a proven track record of managing multiple priorities effectively. Known for organizational prowess and attention to detail, capable of handling diverse projects simultaneously with high accuracy. Committed team player with a proactive approach, consistently willing to take on added responsibilities to achieve collective objectives.
Overview
25
25
years of professional experience
Work History
Performance Product Specialist
Camping World
02.2024 - Current
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Researched product's technical specifications and accurately communicated information.
- Consistently meet sales goals and KPI's set by management.
Data Entry and Accounting
J and K Apparel
01.2019 - 06.2021
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Used computer software to store and retrieve data.
- Preserved customer confidence and protected operations by keeping information confidential.
Ultrasonic Technician
METCO/Mistras
09.2012 - 08.2019
- Reduced defect rates by closely monitoring production processes and promptly addressing any deviations.
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Collaborated with cross-functional teams to pinpoint root causes of defects and implement corrective actions.
- Served as a liaison between the QA team and external auditors during third-party audits or assessments, ensuring smooth communication throughout the process.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Performed visual inspections and non-destructive tests where appropriate.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Client Representative
T.H. Hill and Associates
01.2012 - 09.2012
- Ensured compliance with industry regulations and safety standards through diligent inspections and corrective actions.
- Developed strong relationships with vendors, ensuring timely resolution of any identified quality issues related to supplied materials or components.
- Upheld high levels of professionalism throughout all interactions while adhering to strict confidentiality requirements surrounding proprietary information or trade secrets.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet project deadlines consistently.
- Developed comprehensive inspection reports, providing clear documentation of findings and recommendations.
- Served as a subject matter expert in NDE inspection methodologies, providing guidance and support to colleagues when needed.
Ultrasonic Technician
METCO
06.2011 - 01.2012
- Conducted thorough visual examinations of components, identifying areas requiring further non-destructive testing.
- Evaluated test results accurately, allowing for informed decision-making regarding component integrity and life extension.
- Demonstrated strong attention to detail and adherence to quality standards, resulting in a high degree of accuracy in inspection findings.
- Streamlined inspection processes by continuously updating knowledge on NDE technologies and techniques.
- Increased client satisfaction by providing detailed inspection reports and timely results.
- Trained other workers in inspection and testing procedures.
Ultrasonic Technician
All Tech Inspection
11.2009 - 06.2011
- Trained new QC inspectors on NDE methods, ensuring consistent application of inspection procedures.
- Participated in root cause analyses for recurring defects, implementing corrective actions that led to improved product reliability over time.
- Led a team of inspectors in daily activities associated with NDE inspection processes, effectively delegating tasks to ensure timely completion and optimal results.
- Conducted routine audits of internal processes, identifying areas for improvement that contributed towards achieving overall organizational goals concerning product quality.
- Developed strong relationships with vendors, ensuring timely resolution of any identified quality issues related to supplied materials or components.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet project deadlines consistently.
- Collaborated with production staff to establish and meet quality standards
Ultrasonic Technician
GCT Inspection
12.2007 - 11.2009
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased productivity by maintaining NDE equipment, ensuring optimal performance during inspections.
- Assisted clients in making informed decisions through clear communication of inspection results and recommendations.
- Augmented customer satisfaction levels through timely completion of NDE assignments without compromising on quality.
- Educated junior technicians in NDE techniques, fostering a culture of continuous improvement within the team.
NDE Technician
Quality Concepts
05.2006 - 12.2007
- Ensured compliance with industry standards and regulations through meticulous record keeping.
- Performed liquid dye penetrant tests on piping and vessels to inspect for discontinuities and cracks.
- Used ultrasonic measurements to map presence of imperfections within welds.
- Prepared reports on non-destructive testing results.
Team Leader
US Army
06.2000 - 06.2005
- Responsible for weapons accountability, health, and welfare of a four-man team
Education
MBA - International Business Management
Texas State University
12.2023
BBA - International Business Management
Houston Baptist University
Houston, TX08.2021
Non-Destructive Education -
Education Available Upon Request
10.2023
Skills
- Proficient with Microsoft Office suite
- Proficient in Spanish and currently learning Dutch
- Proficient in QuickBooks and other accounting software
- Experienced in running small 3-10 man teams
- 13 years of Customer Relations experience in various industries
- Back-office Administration experience
- 40 hour radiations safety course completed
- QA/QC background in power piping weld inspection, structural weld inspection and manufactured parts for the Oil, Gas and Nuclear industries
- Customer Engagement
- Goal-Oriented
Professional Highlights
- Team Leader- responsible for weapons accountability, health, and welfare of a four-man team
- Served in Operation Iraqi Freedom II
- Honorable discharge
- Took part in the inspection of Nuclear Submarines for Electric Boat
- Developed and implemented a training course for new inspectors at NOV.
- Graduated Suma Cum Laude with 3.9 GPA from Houston Baptist University and graduated with 3.65 in the MBA program at Texas State University
References
- John Down, 713-460-8636
- Terry Torgerson, 713-943-1760
- Rob Silva, 713-465-4113
- Ben Richardson, 918-812-3836
Languages
Spanish
Limited Working
Dutch
Elementary
Timeline
Performance Product Specialist
Camping World
02.2024 - Current
Data Entry and Accounting
J and K Apparel
01.2019 - 06.2021
Ultrasonic Technician
METCO/Mistras
09.2012 - 08.2019
Client Representative
T.H. Hill and Associates
01.2012 - 09.2012
Ultrasonic Technician
METCO
06.2011 - 01.2012
Ultrasonic Technician
All Tech Inspection
11.2009 - 06.2011
Ultrasonic Technician
GCT Inspection
12.2007 - 11.2009
NDE Technician
Quality Concepts
05.2006 - 12.2007
Team Leader
US Army
06.2000 - 06.2005
MBA - International Business Management
Texas State University
BBA - International Business Management
Houston Baptist University
Non-Destructive Education -
Education Available Upon Request
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