Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenneth Vanderveen

Nampa,ID

Summary

Dedicated and organized Operations Manager with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

Allstate Insurance Co
Remote
04.2019 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

Claims Investigator

Apex Investigations
Sacramento, CA
06.2018 - 04.2019
  • Conducted investigations of insurance fraud claims, verifying the validity of information provided by claimants.
  • Reviewed and analyzed claim forms, police reports, witness statements, medical records and other related documents.
  • Interviewed claimants to obtain additional information regarding their claim or to verify submitted documentation.
  • Investigated suspicious activity on behalf of insurance companies in order to protect them from financial losses due to fraudulent claims.

Director of Sales & Operations

A+ Heating & Cooling Inc.
San Marcos, CA
04.2014 - 06.2018
  • Developed and implemented strategic sales and marketing plans to increase customer base and ensure customer retention.
  • Managed financial forecasting for future sales activity based on historical performance metrics.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Created cost-benefit analysis reports to identify areas of improvement in the pricing process.

Education

Bachelor of Arts - Criminology

California State University - San Marcos
San Marcos, CA
05-2015

Skills

  • Financial Management
  • Business Development
  • Performance reporting
  • Performance monitoring
  • Excellent Communication
  • Proactive and Focused
  • Proven leadership skills
  • Teamwork and Collaboration

Certification

  • Adjuster - Property & Casualty Insurance License

Timeline

Operations Manager

Allstate Insurance Co
04.2019 - Current

Claims Investigator

Apex Investigations
06.2018 - 04.2019

Director of Sales & Operations

A+ Heating & Cooling Inc.
04.2014 - 06.2018

Bachelor of Arts - Criminology

California State University - San Marcos

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Kenneth Vanderveen