Results-driven team lead with a strong focus on customer service and team collaboration. Proven ability to implement engaging programs and achieve operational excellence in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Recreation Attendant
West Chester Univeristy
West Chester, Pennsylvania
09.2024 - Current
Supervised recreational activities for diverse student populations.
Maintained cleanliness and safety of recreational facilities and equipment.
Collaborated with staff to develop engaging recreational programs and schedules.
Team Lead
Panera Bread
Wilkes-Barre, Pennsylvania
05.2021 - Current
Led team members in daily operations and customer service excellence.
Monitored shift performance and addressed employee concerns promptly.
Implemented sales policies and procedures to maintain high standards of sales operations.
Oversaw daily operations and staff performance in a fast-paced cafe environment.
Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Education
Bachelor of Accounting - Accounting
West Chester University of Pennsylvania
West Chester, PA
05-2027
High School Diploma -
Holy Redeemer High School
Wilkes-Barre, PA
05-2023
Skills
Problem solving
Team collaboration
Time management
Customer service
Safety awareness
Cash handling
Strong work ethic
Budgeting techniques
Quick decision making
Organizational skills
Affiliations
Like to keep an active lifestyle with working out and running
Enjoy working on things like cars and other motor vehicles