Kenneth Williams
Maricopa,AZ
Summary
Experienced professional with strong communication and diplomacy skills seeking a position to enhance operations and create lasting impressions on clients. Driven and focused, excelling at goal-setting and achievement. Recognized for honesty, dependability, and a strong work ethic. Fast learner who thrives on acquiring new skills. Detail-oriented team player with excellent organizational abilities, capable of handling multiple projects simultaneously with high accuracy. Willing to take on additional responsibilities to contribute towards team goals.
Overview
10
10
years of professional experience
Work History
HVAC Student
Advanced Training Institute
11.2023 - 10.2024
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Used technical skills, tools, and techniques like brazing, soldering, flaring and swaging.
- Trained on how to repair and replace faulty motors, blowers, switches and compressor motor units.
- Understands the process to repair, replace and service residential HVAC equipment, components, and wiring.
Security Officer
MGM Grand Resort & Casino
01.2024 - 11.2024
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Residential Sales Consultant
Republic Services
08.2021 - 10.2023
- Assisted callers with starting/stopping and transferring residential waste and recycling service, as well as other account and service changes.
Box Office Ticket Agent
Paris Las Vegas Hotel & Casino
06.2017 - 07.2021
- Sold show tickets to customers and assisted with show planning through scheduling, pricing and identifying best seating options.
Retail Sales Consultant
Nike
02.2016 - 05.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Resolutions Manager
Barclays
03.2015 - 05.2017
- Effectively managed a high-volume of inbound escalation calls
Education
OSHA 10, EPA Universal, R-410A Certifications - HVAC/R Service, Maintenance And Repair
Advanced Training Institute (ATI)
Las Vegas, NV10-2024
Skills
- Very proactive and organized with an incredible attention to detail
- I am a brilliant communicator and love inspiring others
- Superb customer service and relationship management skills
- Excellent analytical, organizational, and problem solving skills
- Sales Negotiation
- Social Media Savvy
Timeline
Security Officer
MGM Grand Resort & Casino
01.2024 - 11.2024
HVAC Student
Advanced Training Institute
11.2023 - 10.2024
Residential Sales Consultant
Republic Services
08.2021 - 10.2023
Box Office Ticket Agent
Paris Las Vegas Hotel & Casino
06.2017 - 07.2021
Retail Sales Consultant
Nike
02.2016 - 05.2018
Resolutions Manager
Barclays
03.2015 - 05.2017
OSHA 10, EPA Universal, R-410A Certifications - HVAC/R Service, Maintenance And Repair
Advanced Training Institute (ATI)
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