KENNETH WILLIAMS
San Antonio,Texas
Summary
Motivated Sales Apprentice at Discount Tire with a proven ability to enhance customer satisfaction and drive sales performance. Possesses strong problem-solving, negotiation, and communication skills, complemented by a deep understanding of market dynamics and customer needs. Successfully implements innovative strategies to improve workflow efficiency and increase sales revenue. Recognized for consistently delivering exceptional service, building strong customer relationships, and contributing to team targets. Demonstrates daily a collaborative leadership style, and a commitment to fostering a positive, results-driven team environment.
Overview
4
4
years of professional experience
Work History
Sales Apprentice
Discount Tire
San Antonio, Texas
05.2021 - Current
- Promoted from Tire Technician to Service Coordinator, responsible for overseeing service operations, and coordinating workflow among a team of four technicians.
- Maintained high levels of customer satisfaction by executing the Perfect Service Experience (PSE) role in service bays, ensuring consistent quality, and attention to customer needs.
- Developed into a Certified Sales Apprentice, engaging daily with customers using a 3-Phase Customer Experience Strategy, ensuring safety and quality standards are met.
- Analyze sales and service performance data to pinpoint underperforming areas, and implement strategies that improve workflow, customer satisfaction, and overall sales.
- Contributed to the team by sharing innovative ideas to improve sales techniques and customer engagement strategies.
- Train new hires on company values, best practices, and customer service expectations.
- Conduct interviews with store managers, and evaluate new hires.
- Handle customer inquiries and resolve issues promptly.
Education
Bachelor of Arts (B.A.) - Major in Communications, Minor in Marketing
The University of Texas At San Antonio.
12-2025
Associate in Arts (A.A.) - Business Management
San Antonio College
San Antonio, Texas05.2023
Skills
- Problem solving
- Leadership
- Customer service
- Team collaboration
- Process improvement
- Performance evaluation
- Employee training
- Communication skills
- Sales strategy
- Flexible and adaptable
- Organization and time management
- Attention to detail
Timeline
Sales Apprentice
Discount Tire
05.2021 - Current
Bachelor of Arts (B.A.) - Major in Communications, Minor in Marketing
The University of Texas At San Antonio.
Associate in Arts (A.A.) - Business Management
San Antonio College
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