Kenneth Williams
Gilbert,AZ
Summary
Admissions and customer service professional with 15+ years of experience supporting individuals through career and education decisions. Strong background in consultative advising, relationship management, lead qualification, and goal-driven outreach. Proven ability to meet enrollment targets, deliver high-quality service, and build trust with diverse student populations.
Admissions professional prepared to leverage background in guiding students through admissions process to achieve outstanding results. Adept at fostering collaborative environment and ensuring smooth transitions for applicants. Known for adaptability and reliability in dynamic settings, with focus on clear communication and problem-solving.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Admission Advisor
San Joaquin Valley College Inc
Visalia, CA
01.2023 - 04.2024
- Guided prospective students through program selection, career exploration, and enrollment decisions.
- Conducted outbound calls, qualified interest, and scheduled appointments to support academic goals.
- Provided personalized advising aligned with student aspirations and program pathways.
- Maintained accurate documentation and followed compliance standards throughout the admissions process.
Master Admissions Representative
ITT Technical Institute
Vista, CA
09.2009 - 07.2016
- Achieved and exceeded quarterly enrollment goals through strategic outreach and consistent follow-up.
- Supported students through admissions, financial aid processes, and academic counseling.
- Built strong relationships with prospective students to improve engagement and conversion rates.
- Promoted to Master Representative for top performance, leadership, and service excellence.
Store Owner
Williams Sports Marketing
Redlands, CA
11.1999 - 03.2009
- Owned and operated a retail business overseeing staffing, HR, banking, inventory, and daily operations.
- Delivered high-quality customer service and built long-term community relationships.
- Managed vendor partnerships, marketing initiatives, and financial performance to drive revenue growth.
Education
Bachelor of Business Administration -
University of La Verne
La Verne, CASkills
- Admissions Advising
- Consultative Communication
- Lead Qualification & Follow-Up
- Customer Service & Support
- Relationship Building
- Enrollment Management
- Outreach & Appointment Setting
- Student Success Guidance
- CRM & Data Entry
- Goal Achievement & Performance Metrics
- Goal-oriented mindset
- Student recruiting
- Enrollment management
- Policy interpretation
- Cross-cultural awareness
- Financial aid
- Student counseling
- Higher education expertise
- Student enrollment
- Admissions
Accomplishments
Top Performer for the quarter. Earned Presidents Club as a top performer.
Certification
Top Admissions Advisor for the year.
Timeline
Admission Advisor
San Joaquin Valley College Inc
01.2023 - 04.2024
Master Admissions Representative
ITT Technical Institute
09.2009 - 07.2016
Store Owner
Williams Sports Marketing
11.1999 - 03.2009
Bachelor of Business Administration -
University of La Verne