KENNETH WITCHER

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Assisted members with questions concerning their health care benefits
• Educating hundreds of members weekly on how their coverage works & how to get the most out of their healthcare benefits

Duties include scanning of hundreds of customer claims into the computer system. processed certified documents and insurance claims to the appropriate insurance claim operator; assisted managers with problems regarding claim submission and day-to-day activities.

Perform general office routines: answer and screen telephone calls, responded to routine inquiries from customers and other insurance companies.

Processing of incoming and outgoing mail