Kenneth Yebba
Stoneham,MA
Summary
Detail-oriented Operations Manager skilled in overseeing logistics across multiple facilities. Ensured compliance with safety protocols while enhancing service delivery and workplace security. Conducted wellness checks for elderly residents to prioritize their safety. Developed training programs for new employees, cultivating a knowledgeable team dedicated to customer satisfaction.
Overview
30
30
years of professional experience
1984
1984
years of post-secondary education
1
1
Certification
Work History
Letter carrier/ Maintenance
Taunton Post Office
Taunton, Massachusetts
2000.01 - 2013.01
- Delivered mail and packages efficiently, ensuring timely service and maintaining customer satisfaction across assigned routes.
- Managed daily route logistics, optimizing delivery processes to enhance overall efficiency and minimize delays.
- Adhered to safety protocols and regulations, contributing to a safe working environment for all team members. Managed safety protocols for the main office and two satellite offices.
City Letter Carrier
Cambridge Post Office
Cambridge, Massachusetts
1993.01 - 2000.01
- Delivered mail efficiently to residents, ensuring timely service and maintaining high customer satisfaction levels.
- Managed daily route logistics, optimizing delivery schedules to enhance operational efficiency and reduce delays.
- Trained and mentored new employees on delivery protocols, fostering a collaborative and skilled workforce.
- Provided dedicated support and regular wellness checks for elderly residents on my route. Monitored their safety and well-being.
Distribution clerk/Shift Supervisor
Framingham Post Office
Framingham, Massachusetts
1986.04 - 1993.01
- Supervised daily distribution operations, ensuring efficient workflow and timely delivery of mail and packages.
- Trained and mentored new staff members, enhancing team productivity and operational effectiveness in the distribution center.
- Implemented process improvements that streamlined sorting procedures, resulting in reduced processing times and increased accuracy.
- Supervised office operations, managing staff as supervisor, clerk, and timekeeper for mail distribution.
Insurance rater
Aetna insurance
Boston, MA
1983.01 - 1986.04
- Analyzed insurance applications to determine risk and establish appropriate premium rates, enhancing underwriting efficiency.
- Collaborated with cross-functional teams to refine rate-setting processes, ensuring compliance with regulatory standards and improving accuracy.
- Conducted market research to assess competitive pricing strategies, contributing to optimized rate structures and improved market positioning.
Education
Everett High School
Everett, MASkills
- Route management
- Delivery efficiency
- Customer satisfaction
- Safety compliance Oversaw security, safety, and operations across multiple postal facilities, leading teams and handling Customer relations daily, including resolving complaints promptly
Certification
Hazmat trainning certified by Postal
Service.
References
References available upon request.
Timeline
Letter carrier/ Maintenance
Taunton Post Office
2000.01 - 2013.01
City Letter Carrier
Cambridge Post Office
1993.01 - 2000.01
Distribution clerk/Shift Supervisor
Framingham Post Office
1986.04 - 1993.01
Insurance rater
Aetna insurance
1983.01 - 1986.04
Everett High School